STORE SUPERVISOR

Rocky Mountain Bagel Co.; Canmore; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Great pay

Awesome benefits

Job summary

Rocky Mountain Bagel Co. in Canmore is seeking an energetic Store Supervisor to lead shifts, support staff, and deliver outstanding customer service in a busy cafe setting. You’ll work closely with the team to keep operations smooth and welcoming.

You’ll be on the floor with the team, setting a positive tone, training new hires, coordinating breaks, and ensuring smooth opening and closing. A hands-on, growth-oriented role in a supportive environment.

Qualifications

• Leadership experience in café/food service environments.
• Strong communication and interpersonal skills.
• Ability to stay calm, organized, and positive under pressure.

Responsibilities

• Lead and support the team during daily café operations
• Organize breaks, positions, and workflow during busy periods
• Provide friendly and efficient customer service
• Train and support new and existing team members
• Coach employees and give constructive feedback
• Maintain standards for food quality, presentation, cleanliness, and customer service
• Prepare bagel sandwiches, drinks, and other menu items with the team
• Open/close tasks and ensure daily operations run smoothly
• Address customer questions or concerns professionally
• Step in wherever needed to help the team succeed

Skills

Previous supervisory or leadership

Café / restaurant / hospitality / CS

Strong communication

Approachable leadership

Team relationship building

Organizational / time management

Decision making under pressure

Hands-on with team

Reliability / responsibility

Handling busy periods

Guest experience focus

Job description

STORE SUPERVISOR

Rocky Mountain Bagel Co. is looking for an energetic, reliable, and people-focused Store Supervisor to join our team in Canmore!

If you enjoy working with people, thrive in a busy café environment, and love being part of a supportive team, this could be a great opportunity for you. As a Store Supervisor, you'll work alongside our team while helping lead shifts, support staff, deliver excellent customer service, and keep the store running smoothly.

This is a hands-on leadership role - you'll be right there with the team during busy mornings, helping wherever needed and setting the tone for a positive, organized, and welcoming workplace.

ABOUT ROCKY MOUNTAIN BAGEL CO.

As you come through our doors, you'll find a welcoming and friendly small-town atmosphere where people connect over handmade food, coffee, and good music. During the day, our bakers whip up homemade flavors of cream cheeses, fillings for our squares, caramels, icings, cookies, and soups. Every night, they make dozens of our artisan 'Mountain Style' bagels in 9 different flavors, as well as muffins, cinnamon buns, and scones. We support our community by partnering with the finest local producers in the Bow Valley.

Our team prides itself on communication, teamwork, and responsibility. We have created an open environment where discussion and feedback are encouraged. Our leadership sets the example with active listening. Team members draw on each other's expertise to achieve results. Each member of our team understands his or her responsibilities clearly. We have cultivated an atmosphere where everyone feels welcome. We take care of our team by providing great pay and awesome benefits.

A DAY IN THE LIFE OF A STORE SUPERVISOR

As a Store Supervisor, you're one of the people our team can turn to for direction and support throughout their shift.

You’ll help create a positive environment by leading by example, communicating clearly, and jumping in wherever you're needed.

During your shifts, you’ll:

• Lead and support the team throughout daily café operations
• Help organize breaks, positions, and workflow during busy periods
• Provide friendly and efficient customer service
• Train and support new and existing team members
• Coach employees and provide constructive feedback when needed
• Help maintain our standards for food quality, presentation, cleanliness, and customer service
• Prepare bagel sandwiches, drinks, and other menu items alongside the team
• Handle customer questions or concerns professionally
• Help ensure opening, closing, and daily operational tasks are completed
• Maintain a clean, organized, and welcoming café
• Communicate important information with fellow supervisors and management
• Step in wherever needed to help the team succeed

Our stores can get busy! We’re looking for someone who can stay calm, organized, and positive when there’s a lineup out the door and lots happening at once.

WHAT WE'RE LOOKING FOR

You don't need to know everything on your first day - but you should be comfortable taking initiative, working with people, and leading by example.

Our ideal Store Supervisor has:

• Previous supervisory or leadership experience
• Previous café, restaurant, hospitality, or customer service experience
• Strong communication and interpersonal skills
• A positive and approachable leadership style
• The ability to build strong relationships with team members
• Excellent organizational and time-management skills
• The ability to prioritize and make decisions in a fast-paced environment
• A willingness to work hands-on alongside the team
• Reliability and a strong sense of responsibility
• Confidence handling busy periods and customer concerns
• A genuine interest in creating a great experience for both customers and coworkers

Most importantly, we’re looking for someone who understands that great leadership isn't about standing back and giving instructions - it's about being part of the team.

STORE SUPERVISOR WORK SCHEDULE

This is a full-time position with shifts scheduled between approximately 5:15 AM and 6:00 PM, Monday through Sunday.

Availability for a combination of early mornings, weekdays, weekends, and holidays is required. Start and finish times will vary depending on the needs of the store.

Location: T1W 1N6