Store Manager (Yorkdale Shopping Centre)

SWATCH GROUP; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading watch and accessory brand in Toronto is seeking a Store Manager to oversee the overall management of the business. Responsibilities include leading customer service efforts, managing daily operations, and ensuring staff performance. Ideal candidates should have 3+ years of retail leadership experience and excellent communication skills. This full-time position offers a starting salary of $60,000 plus monthly performance bonuses and comprehensive health benefits.

Benefits

Health benefits, including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Qualifications

• At least 3 years retail leadership experience, preferably in fashion and/or accessories.
• At least 5 years of customer service experience.
• Intermediate computer skills with working knowledge of MS Office.

Responsibilities

• Lead by example in delivering excellent customer service and set sales targets.
• Manage daily operations, schedule staff efficiently, and adhere to inventory control processes.
• Oversee recruitment, training, and performance evaluations.
• Execute merchandise launches in line with company standards.
• Maintain safety standards and act as a policy model.

Skills

Customer Service Excellence

Leadership

Relationship Building

Sales Generation

Communication

Problem-Solving

Tools

POS systems

MS Office

Job description

Overview

The company Swatch embraces the values that coexist in art, design, fashion and technology, and applies its own spark of creativity. Swatch is described as a canvas for expressions, with cutting edge style, trend setting looks and technology-friendly accents that enhance ownership experiences.

Job description

As a Store Manager, you will report directly to the Brand Manager and assume comprehensive responsibility for the overall management of the business. Your pivotal role includes ensuring adherence to company policies and procedures, driving sales through staff motivation, and delivering exceptional customer service to stimulate sales growth. You will execute and achieve operational objectives while embodying Swatch's Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $60,000.00 plus monthly performance bonus.

Benefits

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions

Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. The position has a low risk of injury but requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as focus when completing paperwork, cash management or using the POS.

Employment Status

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Strong communication skills (verbal & written), including strong relationship building skills.
• Must be a self-starter who works well independently and in team environments.
• Ability to communicate in a clear concise and understandable manner.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.

Professional requirements

• At least 3 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• At least 5 years of customer service experience.
• Experience working with POS systems.