Store Manager (Wholesale Manager - B2B)

TalentFinity Recruitment; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Canada seeks a Store Manager for a full-time, permanent role overseeing all facets of store management. Responsibilities include driving customer experience, operational excellence, and people leadership. Candidates should hold a relevant degree and possess at least 3 years of related experience, ideally in the food service industry. The position includes benefits and a performance-based bonus.

Benefits

Health and dental benefits

Annual performance-based bonus

Qualifications

• Completion of College or University Degree or Diploma ideally in business or marketing.
• 3+ years of experience in a related environment with demonstrated leadership skills.
• Experience in the food service or wholesale industry preferred.

Responsibilities

• Direct and oversee all facets of store management.
• Cultivate a customer-centric culture to increase loyalty.
• Collaborate with Leadership for store strategies' development.

Skills

Leadership

Customer-centric approach

Operational efficiency

Strong computer skills

Education

College or University Degree or Diploma

Tools

Microsoft Office Suite

Warehouse Management Systems

Point of Sales Systems

Job description

About the Role

Directs and oversees all facets of store management, encompassing sales, customer interactions, strategic growth initiatives, inventory, e-commerce fulfillment and people leadership.

• Customer Experience: Cultivate a customer-centric culture, increasing loyalty and average basket size and foot traffic.
• Store Strategy: Collaborate with Leadership in development of store-level strategies, driving sales and profit growth while aligning with company-wide performance objectives. Driving success in critical KPIs, including sales, profitability, cost control, customer traffic, basket size, and safety standards.
• People Leadership (up to 11 reports, including 2 supervisors): Offering guidance and leadership to the team by providing coaching, training, and direction towards the execution of both daily priorities and broader store objectives. Leads the performance management process, and if necessary, disciplinary process; identifies talent and develops employees for advancement.
• Managing Team Operations: Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures. Identifying talent within the team and fostering employee development opportunities.
• Merchandising & Inventory Management: Leading all aspects of merchandising and replenishment; implementing and managing shrink programs.
• Distribution & Logistics: Directs and optimizes receiving, inventory management, shipping and returns processes.
• Operational Excellence: Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
• Collaborating with Head Office: Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing in the execution of broader company goals, projects and programs.

Qualifications:

• Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
• Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
• Experience in the food service / wholesale industry (B2B) strongly preferred.
• Operations Management: Maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
• Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
• Strong computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.

Work Environment, Compensation & Benefits

• Type of Role: Full-time permanent – 44-48 hours (6 days) /week
• Store Hours: Mon-Fri 8:30am – 5:30pm, weekends reduced hours.
• Travel: Occasional travel to head office for management meetings/training or assistance at other locations.
• Compensation: Salary, health & dental benefits, annual performance based bonus.