Store Manager - West London

Naylor's Equestrian Llp; Kingston; On-site; CAD 60,000 - 85,000; Full time

Job summary

Naylor's Equestrian Llp in Kingston, Ontario is seeking a Store Manager who will own the store's performance, culture, and daily execution, while leading and developing the team on the shop floor. You will drive premium customer experiences, uphold high operational and visual standards, and steer the business toward strong commercial results.

You will coach colleagues, analyse real-time performance and trading trends, and make decisive, customer-focused decisions to maximise opportunities.

Qualifications

• Proven experience leading and motivating teams in a fast-moving retail environment.
• Ability to coach and develop colleagues while driving store performance.
• Strong commercial awareness with the ability to interpret performance data, trends and customer behaviour.
• Excellent communication and interpersonal skills to support teamwork and customer interactions.
• Track record of delivering sales results and maintaining high operational standards.

Responsibilities

• Lead the store through effective leadership, coaching and operational excellence.
• Support and develop colleagues to deliver exceptional customer experiences and strong commercial performance.
• Use real-time performance insights and trading trends to make quick, commercial decisions.
• Maintain premium operational and visual standards—ensuring product availability, impactful presentation, and a safe, compliant environment.
• Develop and grow talent within the store, providing coaching and clear progression pathways.

Skills

Leadership

Coaching

Commercial awareness

Data interpretation

Communication

Job description

Role Overview

As a Store Manager you take full ownership of your store’s performance, culture, and daily execution. You play an active role in supporting and developing colleagues while maintaining high operational and commercial standards.

You create a high-energy environment where colleagues develop, standards stay consistently high, and customers receive a premium in-store experience. This role is all about effective leadership, strategic commercial awareness, and the ability to support colleagues to perform at their best.

Key Responsibilities

• Lead the store through effective leadership, coaching and operational excellence
• Support and develop colleagues to deliver exceptional customer experiences and strong commercial performance.
• Use real-time performance insights and trading trends to make quick, commercial decisions that elevate store results and maximise every opportunity.
• Maintain the companies premium operational and visual standards — ensuring product availability, impactful presentation, and a safe, compliant environment.
• Develop and grow talent within the store, providing coaching, structured feedback, and clear progression pathways to build future leaders.

Skills & Experience Required

• Proven experience in retail management with the ability to lead and motivate teams in a fast-moving, high-energy environment.
• Strong leader with experience supporting, coaching and developing colleagues and driving store performance.
• Strong commercial awareness with strong capability in interpreting performance data, product trends, and customer behaviour.
• Excellent communication and interpersonal skills, supporting strong teamwork, engagement, and professional customer interactions.
• Demonstrated success in delivering strong sales results and maintaining exceptional operational standards.

Desirable Attributes

• Passionate about retail, products and delivering exceptional customer experiences.
• Proactive, solutions driven leader who thrives in a fast paced, ever evolving retail environment.
• Hands on and highly visible on the shop floor, leading by example across all areas of the store.
• Resilient, adaptable, and composed during busy trading periods, product launches, and high pressure moments.