Store Manager (West Edmonton Mall)

The SWATCH Group; Edmonton, Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading watch manufacturer in Edmonton is seeking a Store Manager to oversee daily operations, drive sales, and lead a high-performing team. As a pivotal figure in the store, you will be responsible for ensuring a top-notch customer experience and compliance with company standards. Ideal candidates will have proven retail management skills, a passion for customer service, and strong leadership abilities. This full-time position offers a starting salary of $55,000 plus bonuses and various benefits.

Benefits

Health benefits including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Qualifications

• Proven experience in a managerial role, preferably in retail.
• Strong ability to motivate teams and drive sales results.
• Experience in visual merchandising and inventory control.

Responsibilities

• Lead customer service initiatives and set sales targets.
• Manage daily store operations and staff scheduling.
• Oversee recruitment and training of new employees.
• Ensure compliance with safety and company policies.

Skills

Customer service excellence

Sales target achievement

Team leadership

Effective communication

Job description

Job description

As a Store Manager, you will report directly to the Brand Manager and assume comprehensive responsibility for the overall management of the business. Your pivotal role encompasses ensuring unwavering adherence to company policies and procedures, driving sales through staff motivation, and delivering exceptional customer service to stimulate sales growth. You will be tasked with executing and achieving operational objectives, embodying Swatch's Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $55,000.00 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.