Store Manager @ Tanger Riverhead II Outlets

Pandora A/S; Riverhead; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading jewellery brand in Riverhead, Canada, seeks a passionate Store Manager to enhance customer experiences and drive sales. The ideal candidate will have 3–5 years of store management experience, strong communication skills, and a results-driven mindset. The role includes coaching a sales team and exceeding performance goals with a focus on brand loyalty. Competitive compensation and robust benefits are offered.

Benefits

Base salary plus bonuses

401K plan

Medical, dental, and vision coverage

Learning and development opportunities

Qualifications

• 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal.
• Flexibility to work weekends and holidays.

Responsibilities

• Embrace store culture and drive sales.
• Coach and inspire the sales team.
• Ensure implementation of visual merchandising directives.

Skills

Experience as a Store Manager

Strong communication skills

Business acumen

Talent in recruiting and team development

Knowledge of Microsoft Office 365

Retail POS systems experience

Job description

Overview

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery. Pandora is headquartered in Copenhagen and operates in more than 100 countries with thousands of points of sale. We are committed to sustainability and responsible business practices.

About the Team

The Store Manager will be the ultimate Pandora fan. You will fully immerse yourself in our brand, culture and products, delivering exceptional customer experiences. This role offers the opportunity to spend time on the sales floor, engaging with customers and leading your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Please note: this job will require the completion of an assessment that will be emailed upon submission of your application.

Responsibilities

• Embrace the store culture with passion for our brand, where team members shine as brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Surpass commercial targets and KPIs by setting new records and achieving remarkable success.
• Create unforgettable shopping moments with strong product knowledge and brand loyalty.
• Coach and inspire the sales team, providing real-time feedback to empower the team to achieve KPI goals.
• Foster loyal fans by authentically engaging and building lasting connections beyond transactions.
• Build a network and recruit talent across seasonal and core hiring, including Assistant Store Manager, Sales Associates and Sales Leads.
• Partner with the Divisional Sales Manager and HR to address performance issues and policy violations.
• Ensure timely implementation of visual merchandising directives, efficient operational processes, and ongoing talent development.
• All other duties as assigned.

Qualifications & Requirements

• 3–5 years of experience as a Store Manager in a high-performance selling environment, with a results-oriented leadership track record.
• Strong communication skills, both written and verbal, with the ability to connect with people at all levels.
• Business acumen with analytical thinking to deliver positive results.
• Talent magnet: skilled in recruiting, retaining, and developing exceptional teams; succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365) and retail POS systems.
• At least 18 years old with the ability to provide proof of identity and eligibility to work.
• Flexible work schedule including nights, weekends and holidays; ability to stand for extended periods and lift 50+ pounds; timely arrival to work.

Compensation & Benefits

We offer a robust compensation package including base salary plus bonuses, and a 401K plan. Pandora provides extensive benefits including medical, dental, vision, disability coverage, life and AD&D, anniversary gift cards and product discounts. Learning and development opportunities include LinkedIn Learning, tuition reimbursement and more. PTO includes Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.

About Pandora NAM

The Pandora North America team includes offices in New York & Baltimore, a logistics center in Maryland, field positions, and a large network of stores. The USA is Pandora’s single largest market, with a broad footprint of points of sale and owned stores.

Workplace & Compliance

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, providing a fair and equal opportunity to demonstrate competencies. We encourage applicants to refrain from including identity-related elements such as a photo, marital status, or age.