store manager - retail

Ren's Pets; Southwestern Ontario; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established pet retail company is seeking a Store Manager for its Waterloo location. In this role, you will supervise the retail team, ensuring excellent customer service and effective inventory management. Ideal candidates have 2-5 years of retail management experience and strong interpersonal skills. This position offers a salary range of $50,000–$55,000 annually and benefits including employee assistance and store discounts. This role requires flexibility in hours, including holidays and weekends.

Benefits

Employee assistance program

Extended health care

On-site parking

Store discount

Qualifications

• Minimum 2 - 5 years in customer service role.
• Supervisory experience in retail setting.
• Knowledge and/or experience with pets is considered an asset.
• Ability to work flexible schedule including holidays, nights, and weekends.

Responsibilities

• Coach and motivate the retail team to attain sales goals.
• Provide information to customers in a friendly manner.
• Oversee inventory stocking and merchandising.
• Assist customers on the sales floor and via phone.
• Recruit and develop top management and sales talent.
• Lead and inspire excellent customer service culture.

Skills

Strong interpersonal skills

Strong budgeting and financial experience

Ability to distinguish customer’s needs

Ability to coach and motivate a team

Strong verbal and written communication skills

Strong attention to detail

Ability to educate self on products and services

Ability to lift and/or move up to 50 lbs

Bilingual

Ability to work in a fast-paced environment

Education

Minimum high school education or equivalent

Degree or Diploma

Job description

Overview

Store Manager - Retail at Ren's Pets

Location: Waterloo, ON | Work location: On site | Terms of employment: Permanent employment, Full time

Job details

Ren's Pets will accommodate the needs of people with disabilities in the hiring process. Ren's Pets is here for your pet's best life. We have the best people, perks and pets! At Ren's Pets, we're pet owners too, so we know how important it is to find quality products to keep you and your pet happy. Visit us for more information at www.renspets.com.

The Store Manager is responsible for supervising the retail team to ensure customers’ needs are met by providing information on pet products and services and overseeing financial, scheduling and inventory process and procedures within the retail store.

Responsibilities

• Coaching and motivating the retail team to attain sales goals, with emphasis on excellent customer service
• Providing information to customers in a friendly and professional manner
• Overseeing inventory stocking and merchandising
• Assisting customers on the sales floor, on the telephone, as well as at the registers
• Recruiting, hiring, developing and retaining top management and sales talent for store
• Seeking to learn and grow through personal learning and development opportunities
• Following store schedule and ensuring managers are aware of potential schedule changes
• Motivating team through Ren's vision of Best in Customer Experience
• Communicating clear expectations and holding the store team and themselves accountable to the highest standards
• Leading and inspiring an excellent customer service culture by recognizing and rewarding team
• Building effective relationships amongst team
• Participating in productive management and team meetings
• Recognizing performance issues in a timely manner and developing action plans for resolution
• Developing and executing store business plan that will lead the store to successfully achieve budget plans
• Ensuring budgets are met including payroll management
• Ensuring that all visual directives are executed seamlessly within scheduled time frame and payroll budget
• Ensuring store’s execution of all merchandise processing and flow to the floor with backroom standards
• Attaining accurate inventory levels and helping reduce shrinkage

Skills and requirements

• Strong interpersonal skills: pleasant, friendly style
• Strong budgeting and financial experience and skills
• Ability to distinguish customer’s needs
• Ability to coach and motivate a team
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to educate self on products and services
• Ability to lift and/or move up to 50 lbs
• Bilingual
• Ability to work in a fast-paced and deadline-oriented environment

Minimum requirements

• Minimum high school education or equivalent
• Degree or Diploma is considered an asset
• Minimum 2 - 5 years in customer service role
• Supervisory experience in retail setting
• Knowledge and/or experience with pets is considered an asset
• Ability to work flexible schedule to meet the needs of the business, including holidays, nights and weekends

Must haves

• 2 - 5 years in retail manager experience

Job details and benefits

• Job Types: Full-time, Permanent
• Salary: $50,000.00-$55,000.00 per year
• Benefits: Employee assistance program, Extended health care, On-site parking, Store discount
• Language: French (preferred)

Location

• Location: Waterloo, ON
• Work location: On site
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible
• Vacancies: 1 vacancy

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