Store Manager Pacific Centre

Tapestry; Vancouver; On-site; CAD 69,000 - 88,000; Full time

Job summary

A luxury retail company in Vancouver seeks a Store Manager to lead their team in delivering outstanding customer service and driving sales results. The ideal candidate will have prior experience in luxury retail and a passion for fashion. Responsibilities include managing operations, developing sales strategies, and coaching the team to achieve their goals. This role offers a base pay range of $69,000 to $88,000 annually.

Qualifications

• 1 to 3 years of previous Store Manager experience in luxury retail.
• Possess current knowledge of fashion trends and competition.
• Ability to communicate effectively with customers and team.

Responsibilities

• Manage daily operational tasks according to company standards.
• Develop sales strategies and drive business growth.
• Coach and motivate the team to achieve performance goals.

Skills

Sales strategies

Team leadership

Customer service

Fashion awareness

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Retail systems

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Selling and Service

• Understand organizational objectives and make decisions that align with Company priorities and values
• Endorse, model and develop team to deliver Coach’s Selling and Service expectations
• Manage sales strategies, initiatives and growth across all categories
• Flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Set and communicate sales/productivity goals for the team, track store’s performance at all times and achieve sales through team productivity management
• Hold the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Develop a clienteling strategy in partnership with the District Manager; implement and monitor strategy over time to achieve business goals and objectives
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Build credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coach team on how to incorporate trends into their selling experience with customers
• Influence customer’s purchase decisions by balancing patience and assertiveness
• Be sensitive to customer and team’s needs and tailor approach by reading cues
• Resolve customer problems and meet customer needs in a timely manner through solution‑oriented and forward‑thinking approach
• Encourage team to build long‑term relationships with customers to drive business
• Develop both self and individual product knowledge skills and remain aware of current collections
• Protect and drive the needs of the business at all times
• Understand the positive sales impact staffing has on the business; recruit and hire accordingly
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools
• Ensure all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

• Create enthusiasm and positivity for a shared vision and mission
• Lead by example
• Demonstrate confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Approach challenges in a direct and timely manner and take action to course‑correct in the moment when appropriate
• Build trusting relationships with peers and team
• Act as an advocate for the team and Brand
• Be adaptable and flexible to change
• Switch gears based on the needs of the business both seamlessly and pro‑actively
• Welcome feedback and adapt behaviors as appropriate
• Maintain a calm and professional demeanor at all times
• Foster an environment of teamwork and collaboration
• Create short and long‑term strategies to achieve personal metrics and performance
• Use available resources to make informed decisions and take appropriate partners when necessary
• Utilize Company tools to keep self‑informed
• Delegate and empower others
• Recognize and value individual performance and communicate appropriately
• Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for the continuous development of staff
• Resolve performance problems using appropriate communication, coaching and counseling techniques
• Create a talent bench strength by actively recruiting and interviewing candidates
• Recruit, interview, select, onboard and retain top talent
• Acknowledge and reinforce the importance of how all roles contribute to the success of the store

Operations

• Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payrolls, staffing, etc.)
• Write schedules to maximize business by scheduling right people, right place, right time
• Interact and communicate with supervisor(s) on a regular basis to keep them informed
• Maintain interior and exterior upkeep of the building with partnership from the corporate office
• Understand and use all retail systems and reporting tools
• Adhere to all retail policies and procedures including POS and Operations procedures
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts; including drive sales and achieve individual and team goals

Additional Requirements

• Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable
• Possess current knowledge of fashion trends and competition in the marketplace
• Education: High school diploma or equivalent; college degree preferred
• Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step‑stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)
• Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Equal Opportunity and Affordable Action Statement

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Work Setup

BASE PAY RANGE $69,000.00 TO $88,000.00 Annually