Store Manager – Elgin Centre

Employment Services Elgin; St. Thomas; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading fintech company in Canada is seeking a Store Manager to oversee store operations, lead a team, and enhance customer experiences. The ideal candidate will have 5-10 years of retail sales experience, a strong track record in cross selling, and the ability to develop a high-performing sales team. This is a full-time position in a fast-paced environment.

Qualifications

• 5-10 years of experience working in retail sales.
• Proven track record in cross selling products.
• Experience in leading a sales team.

Responsibilities

• Oversee all aspects of store operations.
• Recruit and train a high-performing team.
• Enhance the overall customer experience.

Skills

Retail sales experience

Customer relationship building

Team leadership

Sales strategy implementation

Job description

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers

Job Description:

• The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service.
• The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration.
• Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales.
• Salary – TBD
• Employment type – Full-time

What you’ll be doing:

• You will be responsible for recruiting strong sales focused individuals to join your team through active job boards and by leveraging your existing network.
• You will train, coach and develop sales associates to be high performers, driven to exceed sales targets and performance expectations.
• You will be the Chief Culture Officer of your store, leading by example on what is expected of your team.
• You will handle weekly scheduling for all sales associates.
• You will act as a support to sales associates in their daily activities.

Qualifications

• 5-10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients
• A proven track record in cross selling clients on multiple products and services
• Experience leading and developing a high performing sales team while managing turnover
• Strong network of sales representatives who bring experience interacting with clientele of all ages