Store Manager - Chinook Centre

Jo Malone London; Calgary; On-site; CAD 53,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Wellness programs

Job summary

Estée Lauder Companies Inc. is seeking a dynamic Store/Retail/Counter Manager in Calgary to lead a team of Sales Associates and drive sales, service and operations.

The role focuses on coaching, business planning, and delivering exceptional customer experiences in a fast-paced prestige beauty environment. You will recruit, train and develop staff, manage in-store events and campaigns, and ensure superior customer relationship management while achieving sales targets and maintaining store

Qualifications

• Proven retail management experience, ideally in cosmetics.
• Ability to provide inspirational, personalized customer service.
• Experience in setting sales targets, analyzing performance, and scheduling staff.
• Retail operations experience including inventory management and cash reconciliation.
• Proven track record leading a team to achieve sales and customer service goals.
• Experience creating and executing in-store events.
• Ability to work retail hours including nights, weekends and events.
• Proficiency with retail POS software and Microsoft Office.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, service and operational targets.
• Recruit and retain customers through strategic in-store initiatives and events.
• Develop and execute agile business plans with a focus on customer relationship management.
• Provide leadership and mentorship to store staff to foster a high‑performing team.

Skills

Retail leadership

Customer service

Sales targets

Staff scheduling

Event planning

Inventory control

Cash handling

Communication

Tools

POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Pay Range:

Anticipated Base Salary Range $52,700.00 to $79,300.00 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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