Store Manager-Cambridge Centre

Pandora; Cambridge; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading jewelry brand in the Region of Waterloo, Cambridge, is seeking a Store Manager to immerse in brand culture and deliver exceptional customer experiences. The ideal candidate will have 3-5 years in a retail management role, showcasing leadership and effective communication skills. Responsibilities include team coaching, driving store sales, and meeting key performance indicators. This position offers a competitive compensation package including benefits and opportunities for personal growth.

Benefits

Robust compensation package including base and bonuses

Extensive benefits including medical, dental, and vision

Growth with learning and development programs

Generous PTO package including vacation and paid holidays

Qualifications

• 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Strong written and verbal communication skills.
• Ability to connect with people at all levels.

Responsibilities

• Coach and manage a team of Assistant Store Manager, Sales Leads, and Sales Associates.
• Drive sales by engaging with customers on the sales floor.
• Meet commercial targets and KPIs.

Skills

Leadership

Communication

Analytical thinking

Recruiting and developing teams

Tools

Microsoft Office 365 Suite

Retail point-of-sale systems

Job description

Overview

As the largest jewellery brand in the world, Pandora gives a voice to millions of loves every day. Our products empower people to express themselves, and we are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, it can turn into positive impact in a heartbeat. We dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads, and Sales Associates.

Note: This job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace opportunities to exceed commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract top talent to Pandora across seasonal and core hiring, including Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• You can demonstrate you’re a results-oriented leader with at least 3–5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of Care in your communication skills both written and verbal.
• You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharp, coupled with your analytical thinking to deliver positive results.
• You’re a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point-of-sale systems.
• You are at least 18 years or older and can provide proof of identity and eligibility to work.
• Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is part of the excitement. This can include standing for extended periods, the ability to lift 50+ pounds, and timely arrival to work.

Our Benefits

• We Dare! We offer a robust compensation package including base + bonuses and an RRSP program to help secure your financial future.
• We Care! Pandora offers extensive benefits including medical, dental, vision, short/long-term disability, basic life and AD&D, anniversary gift cards, and product discounts.
• We Dream! Pandora supports growth with learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• We Deliver! PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps ensure applicants are provided with a fair and equal opportunity to demonstrate competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees at offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.