Store Manager

Pet Valu; Whitecourt; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building environm

Job summary

Pet Valu is seeking a Store Manager for our Whitecourt, Alberta location to lead a team in delivering excellent customer service and pet-care expertise. You will recruit, train, and coach staff while maintaining store standards and inventory controls to drive strong business results. This role requires a passion for pets and community engagement.

Join a team that values growth, offers management training, and supports a pet-loving culture with employee discounts and benefits.

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Ability to work weekends and evenings.
• Strong communication and coaching skills.

Responsibilities

• Coach and develop the store team to deliver world-class service.
• Recruit, schedule, train, and supervise staff daily.
• Ensure adherence to corporate standards and procedures.
• Coordinate orders, maintain inventory, and handle store audits.
• Drive store performance to meet targeted results.

Skills

Retail leadership

Customer service

Team leadership

Tools

POS system

Job description

Location: Whitecourt, Alberta

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's,Tisol and Total Pet and together we are one of the largest retail operations inNorth America dedicated to providing families with food and supplies for dogs,cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partnerwith local shelters, rescues and charities for adoption events, in-storeadoption (select stores only) and pet food bank programs, as well as through ournational donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview

As a Store Manager you will coach and develop your store team to deliver worldclass service to all customers and help Pet Parents find the right nutrition andother solutions for their pets. You will be part of a team of passionate PetExperts, and enjoy the perks of helping Pet Parents every day. If you areenthusiastic about learning and growing with one of the top pet retailers inNorth America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset