Store Manager

Herschel Supply Company; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading outdoor and travel gear retailer in Vancouver is seeking a motivated Store Manager for their McArthurGlen location. This pivotal role focuses on driving sales, fostering customer loyalty, and leading a high-performing team. Candidates should have a strong background in retail management, customer service excellence, and visual merchandising. The position offers a competitive salary range of $55,000-$65,000 CAD, along with benefits including health coverage, discounts, and vacation policy.

Benefits

Sales Incentive Program

Extended Health and Dental benefits

Generous discounts on products

Competitive vacation policy

Maternity leave top-up

Employee assistance program

Qualifications

• Proven experience in retail management with a strong focus on sales.
• Ability to build and lead a high-performing store team.
• In-depth knowledge of product and visual merchandising standards.

Responsibilities

• Achieve budgeted sales, margin, and profitability goals.
• Lead and supervise team members by fostering engagement.
• Oversee exceptional customer service and sales execution.

Skills

Customer service excellence

Sales strategy development

Team leadership

Visual merchandising

Job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Herschel Supply Co. is looking for a driven and capable Store Manager to join our McArthurGlen team. As the leader of the Herschel Supply Co. store team, the successful candidate will be responsible for driving a high level of service and sales excellence, executing marketing and visual campaigns, generating customer loyalty and working to achieve and exceed all retail KPI’s. Areas of focus for this role include building a world‑class team, all aspects of product, directed visual merchandising, store environment, store‑level marketing strategy, and much more! The Store Manager will possess discretion, solid judgment and strategic decision‑making abilities. It is key that this person work collaboratively with the various functional departments from HQ in Vancouver, BC, as well as other leaders in the retail network and team. Reporting into the Area Manager (Vancouver), the Store Manager will be an integral part of the Retail Leadership Team and the development of the retail environment.

A DAY IN THE LIFE

Store Leadership

• Have responsibility to achieve budgeted sales, margin and profitability goals for the store
• Review and manage expenses on a regular basis; develop and implement strategies at the store level to grow sales and minimize expenses
• Hire, coach, discipline, and terminate employees in compliance with company policies and procedures
• Lead and supervise team members
• Foster a work environment that supports teamwork, productivity and employee engagement
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store's performance
• Communicate and uphold company and store standards, policies and procedures
• Perform reporting and management‑related administrative tasks
• Monitor team members’ work performance; deliver timely positive or constructive feedback

Product, Sales & Service

• Oversee and ensure the execution of exceptional sales and service as per Herschel sales and service standards
• Acquire, teach and utilize in‑depth knowledge of Herschel products each season, including fit, fabric and intended use of each product through workbooks, online and local sales reps
• Oversee effective product and visual merchandising to drive sales and create a positive customer experience with the Herschel brand
• Implement seasonal layout changes in the store and adapt as necessary throughout the season
• Proactively lead and manage store loss prevention efforts and awareness
• Oversee the execution of physical inventory at the store.

Store Environment & Marketing

• Ensure product and visual merchandising standards are executed, maintained and enhanced, including window displays and in‑store merchandising, working in partnership with the Herschel HQ visual & retail merchandising team
• Oversee execution of tactical components of store marketing strategy and plans in areas including but not limited to events, social media and visual merchandising to drive customer acquisition and sales
• Oversee and ensure all aspects of organization and cleanliness of the store

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $55,000-$65,000 CAD. In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Sales Incentive Program
• Extended Health and Dental benefits
• Generous discounts on our products
• Competitive vacation policy
• Maternity leave top‑up for birthing and non‑birthing parents
• Employee assistance program

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel. At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.