Store Manager

Tokyo Smoke; Toronto; On-site; CAD 70,000 - 105,000; Full time

Job summary

Tokyo Smoke in Toronto is seeking a Store Manager to ensure efficient store operations, deliver outstanding guest experiences, and drive sales while controlling costs.

You will lead a team, manage staff scheduling, ensure compliance with AGCO and health-and-safety standards, and maintain store presentation and inventory accuracy. This role requires strong leadership and a customer-first mindset.

Qualifications

• Minimum of 10 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role.
• Post-secondary education in Business Accounting will be considered an asset
• Knowledge of cannabis industry would be considered an asset
• Must be able to pass a criminal background check

Responsibilities

• Maintain a clean, well-organized sales floor from open to close.
• Review displays and ensure accurate pricing and product information.
• Oversee inventory, shrink control, and back-of-house layout.
• Manage staffing and scheduling to maximize coverage and control labour expense.
• Ensure POS transactions are accurate and daily cash reconciliation is performed.
• Lead training and development of staff; enforce health & safety compliance.
• Recruit, onboard and promote team members as needed; communicate effectively with all staff.
• Represent brand in community events and ensure professional staff presentation.

Skills

Team leadership

Customer service

Cash handling

Data analysis

Microsoft Office

Education

High School Diploma

Business Accounting (post-secondary)

Tools

POS system

Microsoft Office Suite

Job description

The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and contributing to business plans to continually improve sales, profitability and in-store execution.

Store Standards

• Maintain a clean and tidy salesfloor from open to close
• Ensure adequate staffing levels to maximize business
• Review and update product displays to ensure the customer experience reflects available product and sales priorities
• Ensure all store product is displayed and priced with full up to date information
• Maintain an efficient standardised back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
• Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay
• Ensure all staff and back areas are clean and tidy, including back of store garbage area
• Maintain all store notice boards up to date and accurate
• Ensure exterior of store, and customer entrance area are clean and presented as new everyday
• Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
• Train and update all staff members on H&S requirements

Store Processes

• Maintain control of store inventory file in POS system
• Manage and control damages and inventory adjustments
• Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies
• Ensure daily balance of funds takes place and follow-up on any discrepancies
• Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests
• Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense
• Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support
• Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store
• Coach and direct team members to carry out their daily duties
• Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
• Identify poor performance and ensure performance improvement plans are initiated and followed up on
• Using a progressive discipline process, follow-up and review poor performers. Seek approval to terminate team members if this becomes necessary
• Maintain team discipline in personal presentation and personal behaviour standards
• Identify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilities
• Identify vacant positions or new requirements, seek approval to recruit
• Be a key stakeholder in recruitment and promotion decisions
• Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift
• Be decisive and prepared to act within your remit with a sense of urgency for the business

Security and Compliance

• Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
• Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff
• Follow-up and report on any suspicious incidents of guest or team member behavior
• Carry out any required store audits to maintain accuracy and compliance to company standards

Other Duties

• Be a brand ambassador
• Represent the brand when required for media or community events
• Any other reasonable duties as required by store ownership

Qualifications

• Minimum of 10 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role i
• High School Diploma
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset
• Proven ability to lead a team of 15+ team members
• Prior work experience in a regulated environment is a definite asset
• Knowledge of and experience working with Cannabis industry would be considered an asset
• Desire and ability to develop a positive in-depth understanding of cannabis
• Must be enthusiastic, friendly, optimistic, outgoing, and a team player
• Proficiency in Microsoft Office Suite (Word, Excel)
• Ability to analyze data to make decisions
• Must have excellent attendance and professionalism
• Detail oriented and able to handle cash, and operate a POS register
• Must be able to successfully pass a criminal background check
• Strong organizational, communication, time management and problem-solving skills
• Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays
• Valid CanSell certification
• Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act

Tokyo Smokewelcomes and encourages applications from people withdisabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.