Store Manager

Luxottica; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in eyewear seeks a Store Manager in Toronto, Ontario to oversee operations, enhance customer service, and train staff. Candidates should have 4+ years of management experience, strong communication skills, and the ability to analyze store performance. This role offers competitive pay and benefits, as well as a dynamic work environment.

Benefits

Health care

Retirement savings

Paid time off

Employee discounts

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure unsurpassed customer service.
• Provide training and coaching to the team.
• Analyze reporting to implement action plans.

Skills

Management experience

Customer service skills

Strong communication

Sales skills

Education

High School graduate or equivalent

College degree or equivalent (preferred)

Job description

Overview

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of vision care products. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service
• Provide training and coaching to the team leveraging Company provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensure all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and positive working environment

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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