Store Manager

Cotswold Outdoor / Runners Need; San Juan de Terranova; On-site; CAD 58,000; Full time

Job summary

An outdoor retail company is seeking a Store Manager in Fort William. This role involves leading the store, ensuring excellent customer service, managing operational tasks, and developing the team. The ideal candidate will have experience in retail leadership, a strong focus on customer service, and the ability to maintain high operational standards. The position is full-time with a competitive salary and benefits including employee discounts and medical insurance.

Benefits

33 days annual leave

Private medical insurance

Free wellbeing support

Ongoing training and development

Generous staff discount

Access to perks hub for savings

Qualifications

• Experience leading a retail team in a busy environment.
• Ability to manage operational demands effectively.
• Comfortable leading by example on the shop floor.

Responsibilities

• Lead day-to-day operations of the store.
• Ensure excellent customer service and performance targets.
• Recruit, train, and develop team members.

Skills

Retail team leadership

Customer service excellence

Operational management

Effective communication

Job description

Cotswold Outdoor is recruiting a Store Manager to lead its Fort William store and play a key role in delivering outstanding customer experiences for people who love life outdoors.

Part of the wider Cotswold Outdoor Group, which includes Runners Need and Snow + Rock, the business is built around expert advice, trusted outdoor brands, and a genuine commitment to sustainability and protecting the natural environment.

This is a hands on leadership role where you will set the tone on the shop floor, support and develop your team, and drive store performance while keeping customers at the heart of everything you do.

The role

You will take full responsibility for the day to day running of the store, leading and supporting your team to deliver excellent service and achieve performance targets.

You will oversee daily operations including deliveries, cash handling, compliance checks, and stock control.

You will maintain high visual and merchandising standards to create an inspiring, easy to navigate customer journey.

You will monitor store performance, analyse results, and take timely action to drive improvement.

You will recruit, train, and develop team members, building capability and confidence across the store.

You will work closely with senior leaders and colleagues across the group to support the continued growth of the store.

About you

You will have experience leading a retail team and feel confident managing the operational demands of a busy store.

You will be comfortable leading from the front, spending time on the shop floor and setting the standard through your own behaviour.

You will be calm under pressure, commercially aware, and motivated by hitting goals without losing sight of great customer service.

You will be a strong communicator who builds trust, brings people together, and gets the best out of those around you.

Key details

• Salary: £31,000 per year
• Bonus: Up to £4,250 annually
• Hours: 40 hours per week
• Contract: Permanent, full time
• Location: Fort William

What Cotswold Outdoor offers

• 33 days annual leave, with the option to buy more.
• Private medical insurance and critical illness cover.
• Free, confidential wellbeing support.
• Ongoing training and development, including product knowledge and leadership support.
• Generous staff discount of 40 to 60 percent across leading outdoor brands.
• Access to a perks hub with savings on everyday essentials including groceries, travel, fitness, and entertainment.

Cotswold Outdoor welcomes applications from people of all backgrounds and is committed to building inclusive, diverse teams.

Please note that this vacancy may close early if a high volume of applications is received.