Store Manager

BoxLunch & Hot Topic; San Juan de Terranova; Vor Ort; CAD 55.000 - 75.000; Vollzeit

Zusammenfassung

Hot Topic in Canada is seeking a Store Manager to lead the in-store experience, hit sales targets, recruit and develop a passionate team, and deliver outstanding customer service.

You’ll own store operations, merchandising, and scheduling, use data to drive strategy, and mentor staff to build bench strength while representing the brand in the mall.

If you love pop culture and thrive in a fast-paced environment, this role offers growth and a chance to energize fans every day.

Qualifikationen

• 1–2 years of retail store management experience with strong communication, recruiting and operations.
• High school diploma or GED required; degree welcomed but not required.
• Retail is fast-changing and you adapt quickly; pop culture awareness helps.

Aufgaben

• Achieve store sales plan and comp goals through team leadership.
• Recruit, develop and retain a collaborative, customer-focused team.
• Lead engagement via social media, store apps, and clienteling.
• Drive operational excellence with delegation, structure and autonomy.
• Monitor shrink, payroll hours, schedules and external factors affecting business.
• Communicate trends and customer feedback with leadership and HQ.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise with planograms and launch promos on time.
• Mentor and recognize staff to build bench strength.

Kenntnisse

Retail store management

Recruiting

Staff development

Customer service

Communication

Operations

Ausbildung

High school diploma or GED

Tools

POS systems

Jobbeschreibung

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

WHAT YOU'LL DO

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

WHAT YOU'LL NEED

• At least 1-2 years of retail store management experience; you’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds