Store Manager

Carter's, Inc.; Niagara Falls; Hybrid; CAD 59,457,000 - 90,977,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% employee discount

Referral bonuses

Paid time off

Holidays

Parental leave

Adoption assistance

Charitable matching gifts

Much more!

Job summary

Carter’s Inc. is seeking a Store Manager in Niagara Falls, Canada to lead a team responsible for delivering exceptional customer experiences and growth.

You will coach staff, oversee merchandising and operations, and manage payroll and budgets, while driving KPIs and leveraging omnichannel tools. The role requires at least 3 years of retail or related management experience, excellent communication, and a passion for inclusive leadership.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• High school diploma (or equivalent) required.

Responsibilities

• Build a talent pipeline through networking and recruiting.
• Develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Lead the Leader on Duty program to create a genuine customer focus on the sales floor.

Skills

Leadership

Communication

Customer service

Team management

Education

High school diploma

Tools

Outlook

Excel

Job description

Love what you do. Carter’s Careers As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prepare them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. You’ll coach your teams to reach their potential, to become brand and product experts, and own their careers.

What we love about Carter’s:

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love:

• health benefits
• mental health benefits
• a 30% discount on our brands
• referral bonuses
• much more!
• Paid time off
• holidays
• parental leave
• adoption assistance
• charitable matching gifts
• much more!

What you’ll do:

• Build a talent pipeline through networking and recruiting
• develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Execute Company’s direction on merchandising and operations
• manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Build customer loyalty through Company sponsored programs
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 3 years of retail or related management experience leading direct reports
• A high school diploma

You can:

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time
• climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all: Carter's is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

Carter's | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us. We’ve become an industry leader by providing quality — from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Compensation for this position ranges from $20.75 - $31.75 per hour based on experience and location.