Store Manager

Canadian Tire Corporation; Gaspé; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Well‑being perks

Career growth & product discounts

Job summary

L’Équipeur Canada, part of the Canadian Tire family, is seeking a customer‑facing leader to coach teams, drive service standards, and manage in‑store eCommerce and loyalty programs. You’ll oversee pricing, inventory, and audits while promoting a positive, fast‑paced store culture.

The role emphasizes team development, scheduling, and adherence to LP, Cash, Audit, and OH&S policies across the store network.

Qualifications

• Proven ability to coach, mentor and develop department or store teams.
• Strong planning and organizational skills with the ability to manage priorities.
• Excellent communication and interpersonal skills.
• High energy, enthusiasm, and a drive to succeed.

Responsibilities

• Provides leadership to the team, coaches and ensures service standards are met.
• Enforces delivery of our operating model customer service standards.
• Offers omni-channel in-store eCommerce sales and fulfills orders within SLAs.
• Supports customer acquisition through loyalty and credit card programs.
• Follows store policies on pricing, visual standards and maintenance.
• Plans weekly pricing, promos and department POP for accurate pricing.
• Helps achieve shrink targets via training, LP/audit adherence, and inventory control.
• Oversees annual inventories and prepares for counting events.
• Creates efficient weekly schedules for sales and support staff.

Skills

Leadership

Coaching

Team development

Planning & organization

Communication

Job description

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.




• Enforces delivery of our operating model customer service standards.




• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.




• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.


• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.


• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.


• Oversees preparation for annual inventories.


• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.


• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.


• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.


• Ensure execution of the customer experience and provides resolution for all customer concerns.


• Develops and leads recruiting and hiring strategy for store, maintains a complete team.


• Create succession plans through continuous training and development.

Leadership

• Acts as a brand ambassador by promoting brands and culture.


• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.


• Maintain Mark’s performance management expectations including progressive discipline where necessary.


• Follows the disciplinary process consistently and impartially.


• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.


• Proven ability to build and manage a daily, weekly plan for the department and store.


• Exceptional communication skills and organizational skills


• Superior training and mentoring skills


• 3-5 years retail experience required.


• High energy, enthusiasm, and a drive to succeed.


• Basic computer skills required.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs


• Performance incentives


• Other perks to support your well-being


• Career growth opportunities and product discounts

Our typical hiring range is between $44,000 and $55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-MM2

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At L’Équipeur, we want you to experience an extraordinary career in helping to lead our brand’s evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, L’Équipeur stands out for its commitment to comfort, quality and style. L’Équipeur is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.