Store Manager

SNDL; Fort McMurray; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Alberta is seeking a Store Manager to oversee a multimillion-dollar business unit. This role involves providing exceptional customer service, managing team performance, and ensuring operational excellence. Candidates should have retail experience, strong leadership skills, and a commitment to safety and compliance standards. This position requires a dynamic leader focused on sales and team development.

Qualifications

• Minimum 3 years experience in retail environment.
• Minimum 1 year supervisory and/or management experience (preferred).

Responsibilities

• Provide leadership & direction of a multimillion-dollar business unit.
• Deliver exemplary customer service.
• Ensure all merchandising and pricing guidelines are followed.
• Manage communication and maintain inventory levels.

Skills

Self-motivated

Customer service driven

Effective leadership

Strong communication skills

Sales background

Education

High School Diploma or equivalent

ProServe / Serving It Right Certification

First-Aid Certificate

Job description

Work Location

Liquor Depot Raging Buffalo

About SNDL

SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond Liquor Depot, Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low‑cost biomass sourcing, premium indoor cultivation, product innovation, low‑cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .

Primary Purpose of Job

Provide leadership & direction of a multimillion‑dollar business unit with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors & inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team leading effective huddles / meetings / coaching sessions keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated timeframes
• Create and / or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
• Accountable for each new product launch
• Review customer surveys and manage appropriately
• Understand and utilize local market trends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager

Financial

• Ensure that goals will be met through appropriate planning and organization of labour, inventory and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the companys inventory and assets
• Review financial documentation (invoices, costs, etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost

Day-to-Day Operations

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels as well as inventory ordering and receiving

Regulatory Adherence

• Ensure that OHS LP ProServe / Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First‑Aid LP and OHS Training
• Maintain ProServe / Serving It Right and ensure employees maintain ProServe / Serving It Right
• Ensure AGLC / BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies with a focus on Social Responsibility

Work Experience

• Minimum 3‑years experience in retail environment
• Minimum 1‑year supervisory and/or management experience (preferred)

Education

• High School Diploma or equivalent
• ProServe / Serving It Right Certification
• First‑Aid Certificate is considered an asset
• Training in wine, beer, spirits (preferred not required)

Other Skills and Capabilities

• Highly self‑motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Employees have the following basic rights

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know or the right to be informed about actual and potential dangers in the workplace

Employees responsibilities include the following

• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements

• Available to work a varied retail schedule including evening and weekends
• Able to safely lift up to 50 poundsber