Store Manager

FYidoctors; City of Lloydminster; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading optical service provider in Lloydminster is seeking a passionate Store Manager to deliver exceptional customer service. You will train and manage staff, achieve store revenue goals, and oversee daily operations. Ideal candidates will have over two years of customer service experience and at least one year in a leadership position. This full-time role offers a comprehensive benefits package and opportunities for growth.

Benefits

Comprehensive total rewards package

Ongoing training and development opportunities

Competitive wage and benefits

Qualifications

• 2+ years in a customer-service focused retail environment.
• 1+ year in a coaching or leadership role.
• Experience in an optical environment is an asset.

Responsibilities

• Foster collaboration and teamwork among practice staff.
• Train, develop and coach staff on processes and programs.
• Deliver legendary customer service.

Skills

Customer service skills

Leadership

Time management

Communication

Problem solving

PC knowledge

Tools

Microsoft Office

Job description

Overview

Optiks International - Lloydminster, partners of solis optics - a division of FYihealth group, invites you to bring your passion for style and customer service to our team. Our locations are neighborhood optical shops, offering a carefully curated, enjoyable, and affordable eyewear experience. We value our people and provide a comprehensive benefits package along with opportunities for personal and professional growth.

With over 60 partner locations across Canada, solis optics is a modern approach to glasses. We aim to help every customer find a frame they love at a price they can afford.

Join our team at solis optics to help create a remarkable customer experience and assist customers in finding the right frame for every face.

The Role

The Store Manager plays a critical role within solis optics and is essential to delivering world-class service. You will often be the first point of contact with the public and should bring a passion for people and a drive to provide an exceptional customer experience. This is a full-time role working 30-40 hours per week; evenings and weekends are required. You will join our Optiks International - Lloydminster location as a Store Manager and help customers find their perfect frame.

What You'll Do

• Foster collaboration and teamwork among practice staff
• Build trust and commitment with your workgroup
• Train, develop and coach staff on solis optics processes, programs and products
• Deliver legendary customer service
• Set and achieve store revenue goals
• Hire, onboard and train new staff
• Schedule staff and doctors
• Manage Accounts Receivable and Accounts Payable
• Handle benefits submissions and tracking
• Process banking deposits and reconciliations
• Inventory management
• Lead daily store operations

What Do You Bring?

• Minimum two years in a customer-service focused retail environment
• Minimum one year in a coaching or leadership role
• Experience in an optical environment is an asset
• Excellent organization and time-management skills
• Strong oral and written communication skills
• Ability to adapt and respond quickly to changing priorities with critical thinking and problem-solving
• Proven ability to deliver results through effective people management
• General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook)

Benefits

• A comprehensive total rewards package
• Competitive wage and benefits
• Rapid and continued growth, providing a challenging and rewarding environment
• A workplace culture that fosters collaboration
• Ongoing training and development opportunities

Equal Opportunity

Why You Should Join Us: solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and an experience to match. We offer on-trend and luxury eyewear at competitive prices and a frame for every face. At solis optics, you can make a meaningful impact on people’s lives and have fun doing it. FYihealth group is committed to Diversity, Equity, Inclusion and Opportunity. We are an equal opportunity employer and can provide accommodations during the application process if required. If you need an accommodation, please inform your recruiter. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.