Store Leadership & Customer Experience Lead

Loblaws; Pickering; On-site; CAD 65,000 - 85,000; Full time

Job summary

Loblaws in Pickering, Ontario seeks an Assistant Store Manager to lead store operations and deliver exceptional customer service. You will supervise employees, plan merchandising, manage inventory, and coordinate with buyers to optimize purchasing and promotions.

Candidates should demonstrate strong communication, leadership, and problem-solving skills, with a track record of staff development, safety compliance, and achieving store performance targets.

Qualifications

• Good communication and presentation skills to instruct individuals and groups.
• Ability to develop and maintain client contacts.
• Ability to work in a fast-paced environment.
• Compliance with health and safety regulations.
• Commitment to achieving meaningful results.
• Commitment to company values and mission.
• Acts in accordance with policies and procedures.
• Detail oriented with effective verbal and written skills.
• Ability to work independently.
• Valid driver's licence and vehicle to travel to GTA East stores including Lindsay and Bowmanville

Responsibilities

• Present as a role model when providing efficient and courteous customer service.
• Resolve and manage customer complaints effectively according to established guidelines.
• Demonstrate leadership by providing positive and effective resolution to customer and team member concerns.
• Encourage store employees to take ownership for their performance and career development plans.
• Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
• Coordinate and communicate with company buyers on inventory purchasing and supervise merchandising efforts.
• Manage and maintain materials and stocked product inventory.
• Plan and implement in-store events successfully.
• Achieve staffing objectives by recruiting and evaluating job candidates.
• Schedule employees efficiently to improve productivity, profitability and margins.
• Continuously train staff to meet company standards.
• Pursue succession planning to ensure employees are developed to fill needed roles.
• Ensure employee awareness of safety and emergency procedures.
• Understand and support store operations, policies and procedures.
• Promote a workplace of inclusiveness and belonging.

Skills

Communication skills

Presentation skills

Independence

Safety compliance

Results focused

Company values

Policy adherence

Attention to detail

Customer relationship

Driver's license

Job description

Loblaws in Pickering, Ontario seeks an Assistant Store Manager to lead store operations and deliver exceptional customer service. You will supervise employees, plan merchandising, manage inventory, and coordinate with buyers to optimize purchasing and promotions.

Candidates should demonstrate strong communication, leadership, and problem-solving skills, with a track record of staff development, safety compliance, and achieving store performance targets.