Store Leader: Train Teams, Elevate Customer Experience

ABERCROMBIE AND FITCH; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global specialty retailer in Toronto is looking for a Full-Time Key Holder to drive business through effective leadership and customer service. The role involves training associates, ensuring a superior customer experience, and supervising store operations. Ideal candidates will have over a year of customer service experience and strong analytical skills. The position offers various benefits including a monthly incentive program, PTO, and career advancement opportunities.

Benefits

Monthly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day

Merchandise Discount

Medical, Dental and Vision coverage

Life and Disability Insurance

Registered Retirement Savings Plan with Company Match

Training and Development

Opportunities for Career Advancement

Qualifications

• At least one year of customer service experience.
• Must have strong work ethic and assertiveness.
• Ability to adapt and handle stress effectively.

Responsibilities

• Train and develop team members.
• Ensure an exceptional customer experience.
• Supervise the sales floor and store presentation.

Skills

Customer Service Experience

Analytical Skills

Attention to Detail

Adaptability

Multi‑Tasking

Job description

A leading global specialty retailer in Toronto is looking for a Full-Time Key Holder to drive business through effective leadership and customer service. The role involves training associates, ensuring a superior customer experience, and supervising store operations. Ideal candidates will have over a year of customer service experience and strong analytical skills. The position offers various benefits including a monthly incentive program, PTO, and career advancement opportunities.