Store Leader: Elevate Customer Experience & KPIs

Luxottica; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading optical retailer in York Region is seeking an experienced Store Manager to lead their team and enhance customer experience. The role requires strong leadership, excellent customer service skills, and a proven track record in management. You will be responsible for achieving store KPIs and ensuring operational excellence. A high school diploma and over 4 years of relevant experience are essential. The position offers a competitive benefits package including bonuses.

Benefits

Health Care

Retirement Savings

Employee Discounts

Paid Time Off

Qualifications

• 4+ years management/supervisory experience required.
• Strong communication and basic math skills essential.
• Knowledge of current optical theory and merchandise preferred.

Responsibilities

• Ensure unsurpassed Customer Service from the team.
• Provide training and coaching to the team.
• Analyze store KPIs and implement improvement plans.
• Attract and hire engaged team members.
• Collaborate with the Doctor of Optometry for enhanced experience.

Skills

Customer Service Excellence

Team Building

Influencing Skills

Sales Skills

Education

High School Graduate

College Degree (Preferred)

Job description

A leading optical retailer in York Region is seeking an experienced Store Manager to lead their team and enhance customer experience. The role requires strong leadership, excellent customer service skills, and a proven track record in management. You will be responsible for achieving store KPIs and ensuring operational excellence. A high school diploma and over 4 years of relevant experience are essential. The position offers a competitive benefits package including bonuses.