Store General Manager — Growth & Guest Experience

Indigo; Coquitlam; On-site; CAD 120,000 - 180,000; Full time

Job summary

Indigo seeks a General Manager to translate strategic priorities into locally relevant execution across store teams, elevating the Indigo customer experience and brand affinity. You will lead store operations, merchandising, scheduling, loss prevention, and talent development to deliver sales and profitability.

You will foster a high-performance, customer-focused environment, coach teams in real-time, and drive community engagement through events and authentic local initiatives, ensuring brand

Qualifications

• 6+ years of progressive leadership experience in specialty retail/multi-unit environments.
• Ability to lead a customer-first culture delivering exceptional experiences.
• Strong business acumen translating priorities into store plans and actions.
• Data-driven and technology-enabled with ability to interpret reports.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Leads translation of strategic priorities into focused store-level execution and aligns objectives with scorecard processes.
• Anticipates risks to execution and partners with cross-functional teams to enable delivery of customer and operational experience.
• Ensures Indigo Experience and READ customer service model are brought to life through coaching to reinforce behaviours and drive results.
• Champions connection to local community via book localization, events and authentic social media presence.
• Delivers disciplined store operations, visual merchandising, scheduling, loss prevention, and talent development.
• Owns scheduling to deploy labour effectively and optimize productivity and customer experience.
• Drives profitability and manages shortage/shrink actions to protect sales and operations.
• Recruits, develops and retains a high-performing store leadership team and supports succession planning.

Skills

Leadership

Strategic thinking

People management

Communication

Bilingual (French/English)

Education

College degree

Tools

My Performance Scorecard

VMA process

RASI model

Job description

Indigo seeks a General Manager to translate strategic priorities into locally relevant execution across store teams, elevating the Indigo customer experience and brand affinity. You will lead store operations, merchandising, scheduling, loss prevention, and talent development to deliver sales and profitability.

You will foster a high-performance, customer-focused environment, coach teams in real-time, and drive community engagement through events and authentic local initiatives, ensuring brand