Store Experience Lead - Customer Coach & Sales Leader

Knix; Surrey; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading intimate apparel brand is seeking a Full-Time Key Lead to create an uplifting environment for customers. In this role, you will engage with customers, drive sales, and mentor staff. An ideal candidate has retail experience and a passion for enhancing customer experiences. The position offers a competitive hourly wage and the chance to contribute to a dynamic and inclusive workplace. Join the mission to empower everyone through innovative products and great service.

Benefits

Competitive Pay - Base Salary plus Monthly Bonus

Parental Leave Top-Up Program

Generous employee discounts up to 50%

Qualifications

• 2+ years' experience in a retail and/or customer service environment.
• Previous experience in a lead or senior role is preferred.
• A warm demeanor with a 'get it done' approach.

Responsibilities

• Create a comfortable end-to-end experience for all Knix customers.
• Plan and execute store events to build community and drive sales.
• Coach and develop Sales Associates.

Skills

Customer engagement

Team collaboration

Sales goal achievement

Problem resolution

Job description

A leading intimate apparel brand is seeking a Full-Time Key Lead to create an uplifting environment for customers. In this role, you will engage with customers, drive sales, and mentor staff. An ideal candidate has retail experience and a passion for enhancing customer experiences. The position offers a competitive hourly wage and the chance to contribute to a dynamic and inclusive workplace. Join the mission to empower everyone through innovative products and great service.