Store CX Leader: Elevate Customer Experience & Ops

Indigo Books & Music; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading books and music retailer in Calgary, Canada is seeking a Customer Experience Leader to drive store operations and enhance customer experiences. This role involves leading a team, managing store performance, and maintaining safety standards while ensuring a customer-centric culture. Candidates should have 1-2 years of relevant experience and strong leadership skills. Full-time availability is necessary.

Qualifications

• 1-2 years of experience in a customer service, merchandising, or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Experience leading others.

Responsibilities

• Lead and execute initiatives contributing to store operations and customer experience.
• Inspire a customer-centric culture within the store team.
• Ensure budget management and achieve sales plans.

Skills

Customer service

Leadership

Business acumen

Agility in planning

Team collaboration

Job description

A leading books and music retailer in Calgary, Canada is seeking a Customer Experience Leader to drive store operations and enhance customer experiences. This role involves leading a team, managing store performance, and maintaining safety standards while ensuring a customer-centric culture. Candidates should have 1-2 years of relevant experience and strong leadership skills. Full-time availability is necessary.