Store Associate

Sherwin-Williams; Ottawa; On-site; CAD 20,514 - 29,217; Part time

Benefits offered by this job

Career development

Inclusive community engagement

Employee benefits

Job summary

A leading paint company is looking for a store associate in Ottawa. This role is crucial for enhancing customer satisfaction and achieving sales goals. You will assist customers, process sales transactions, and maintain store standards. Ideal candidates are at least 18 years old, have a high school diploma, and are capable of lifting materials. Experience in retail and a valid driver's license are preferred. This position ensures a dynamic environment supporting customer needs and product knowledge.

Qualifications

• Must be at least 18 years old and authorized to work in Canada.
• Able to lift and carry up to 50 lbs frequently, and 70 lbs on occasion.
• Previous experience in retail or customer service is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Build productive trust relationships with customers.
• Process sales transactions accurately.
• Achieve sales goals consistently.
• Maintain stock and presentable areas.

Skills

Customer service

Sales

Product knowledge

Communication

Relationship building

Education

High School diploma or equivalent

Job description

Base pay range

CA$18.05/hr - CA$18.05/hr

Job Description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Location: Store #3591, 2900 WOODROFFE AVE, UNIT 11, OTTAWA, ON K2J 4G3

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Preferred Qualifications

• Have a valid, unrestricted Driver’s License.
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC).
• Have at least one (1) year experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. We invest and support our people with rewards, benefits, career development, and inclusive community engagement.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.