Store Associate

Sherwin-Williams; Oakville; On-site; CAD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams is seeking Store Associates for Store #768762 in Oakville, ON. You will assist retail and wholesale customers, determine needs, and present the right solutions while upholding high service and visual standards in the store.

You will handle sales transactions, stock displays, tint/mix products, and participate in deliveries as needed. You’ll contribute to meeting monthly, quarterly and yearly sales targets while delivering outstanding customer service.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and 70 lbs. on occasion.
• If internal to Sherwin-Williams, must have a “meets expectations” rating on last appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Deliver excellent sales service to customers.
• Assist customers in person and over the phone to determine needs and present products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Achieve monthly, quarterly and yearly sales goals.
• Maintain accurate work orders and inventory files.
• Pull products from floor/warehouse as needed.
• Tint and mix products per customer specs.
• Stock shelves and set up displays.
• Clean and maintain store equipment.
• Assist in deliveries when required.
• Maintain in-stock, presentable areas and products.
• Stay knowledgeable on products and options available.
• Adhere to inventory control procedures.
• Suggest improvements to drive sales.

Skills

Customer service

Sales

Communication skills

Multilingual

Physical ability

Education

High School diploma or CAEC

Driver’s License

Job description

Job Description

Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #768762, located at: 2501 Prince Michael Drive, Units 7 & 8 Oakville, ON L6H 0E9

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucksAssist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/ .

This posting is for an existing vacancy.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.