Store Associate

The Sherwin-Williams Company; Courtenay; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading paint and coatings company is seeking a Store Associate in Courtenay, BC. The ideal candidate will provide excellent customer service, assist in sales transactions, and maintain product knowledge. Responsibilities include product stocking, mixing, and ensuring customer satisfaction. Applicants must be at least 18 years old and legally authorized to work in Canada. A high school diploma is preferred but not mandatory, and prior retail experience is a plus.

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in Canada.
• Ability to lift up to 50 lbs. frequently, 70 lbs. occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting products.
• Maintain in-stock and presentable condition assigned areas.

Skills

Customer service excellence

Sales goal achievement

Product knowledge

Problem resolution

Education

High School diploma or CAEC

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #8862, located at : 2285 Cliffe Ave. Courtney, BC V9N 2L5

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load / unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language