Store Assistant Manager (H)

Pet Valu Canada Inc. (Company); Terrace; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet-oriented career-building环境

Job summary

Pet Valu Canada Inc. is seeking a capable retail manager to lead a store in Terrace, BC. The role focuses on delivering excellent customer service, managing staff, and upholding store standards.

You will coordinate daily operations, training, and community engagement to support pet owners with quality products and care. Starting from $21.10 per hour, the position requires weekend and evening availability and reliable transport to the store.

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable transportation to and from the store.
• Ability to observe and coach employees to provide feedback on sales techniques.

Responsibilities

• Manage a team of employees including recruiting, scheduling, training, daily task assignment, supervision and coaching.
• Ensure customer service standards are met and maintain courteous relationships in the community.
• Adhere to corporate standards for store procedures and safety audits.
• Coordinate order placements, inventory, audits, and minor store repairs.
• Drive store results through team efforts and customer satisfaction.

Skills

Customer service

Retail store management

Team leadership

POS system

Tools

POS system

Job description

Location: Terrace, British Columbia Starting From: $21.10

Job Description:

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns. At Pet Valu, we're Pet Experts, and we're pet lovers, too.

What you get:

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What you do:

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g.Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.