Store Assistant Manager (H)

PET VALU; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading pet retail chain in Saint John is seeking an Assistant Store Manager to coach and develop their store team while delivering excellent service to customers. This role requires at least 2 years of retail management experience, a passion for pet care, and strong interpersonal skills. Enjoy perks like management training and employee discounts in a pet-oriented environment.

Benefits

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Strong outgoing personality with excellent customer service skills.
• Working knowledge of POS system.

Responsibilities

• Ensure customer service standards are met by staff.
• Manage and coach a team of employees.
• Coordinate order placements and maintain appropriate inventory.
• Complete store audits and safety audits.
• Achieve targeted business results.

Skills

Customer service

Retail management

Team management

Sales techniques

POS system knowledge

Job description

Overview

Location: Saint John, New Brunswick

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley\'s, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we\'re Pet Experts, and we\'re pet lovers, too.

Job Overview

As an Assistant Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Customers/Community: ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures: ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities: coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results: coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset