Storage Technical Analyst

RBC; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global financial institution is seeking a Storage Technical Analyst in Vancouver. The role involves providing first-level support for storage and backups, managing the global NAS and SAN environments, and driving operational improvements. Candidates must have a degree in Information Technology and familiarity with various IT and storage technologies. This position offers a comprehensive rewards program and opportunities for career growth.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Stock options

World-class training program

Work/life balance options

Qualifications

• Understanding of Python, Programming, NAS, SAN, BUR, Cloud, Fabric, Networking.
• Advanced experience in a variety of IT infrastructure platform environments.
• Experience with SRE-based tools like Ansible, Dynatrace, Moog, PagerDuty.

Responsibilities

• Provide 24x7 support for all storage infrastructure components.
• Assist global platform teams in troubleshooting and service restoration.
• Support Storage infrastructure implementation and management.

Skills

Ansible Tower

Computer Programming

Customer Service

Data Center Facility Management

Decision Making

Group Problem Solving

Hardware Infrastructure

IT Service Management (ITSM)

IT Standards

Systems Software

Time Management

Education

BA, MA or MS in Information Technology, Computer & Systems Administration

Newly Graduate with Computer degree

Job description

Job Description

Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. You will provide the support and management of RBC’s Global NAS, SAN, Storage Fabric, Backup and Recovery, Cloud environment including storage allocation, data replication, monitoring, performance and capacity analysis.

What will you do?

• 24x7 Support for all RBC storage infrastructure components working on a shift rotation.
• Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
• Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes.
• Support for Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products.
• Fully Integrate into global storage support model.
• Regular and continued interactions with Storage support and engineering teams.
• Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.
• Assist with hardware installation and hands on activities.

What do you need to succeed?

• BA, MA or MS or equivalent with emphasis in Information Technology, Computer & Systems Administration.
• Newly Graduate with Computer degree.
• Understanding and/or knowledge of Python, Programming and of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts. Advanced experience in a variety of IT infrastructure platform environments.
• Experience in a variety of SRE-based tools (Ansible, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
• Strong written and oral communication skills.
• 24x7 On-call support for emergencies/issues

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

Job Skills

• Ansible Tower
• Computer Programming
• Customer Service
• Data Center Facility Management
• Decision Making
• Group Problem Solving
• Hardware Infrastructure
• IT Service Management (ITSM)
• IT Standards
• Systems Software
• Time Management

Address

VANCOUVER MAIN BRANCH, 1025 GEORGIA ST W:VANCOUVER

City

Vancouver

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-11-06

Application Deadline

2025-12-29

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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