Steward – Elgin Cathedral/Spynie Palace

Historic Environment Scotland; Southwestern Ontario; On-site; CAD 47,000 - 56,000; Part time

Job summary

A cultural heritage organization is seeking a part-time Steward to support visitor services at Elgin Cathedral and Spynie Palace. The role involves providing outstanding customer service and engaging visitors with local history. Candidates should have a strong interest in heritage and history, along with customer service skills. The position offers a starting salary of £25,770 pro rata and comes with benefits such as a generous pension scheme and annual leave. This is a unique opportunity to work within Scotland’s historic environment.

Benefits

Civil Service pension scheme with 28% contribution

25 days annual leave pro rata

Flexible working options

Free entry to Historic Environment Scotland properties

Support for learning and development

Qualifications

• Experience delivering high standards of customer service.
• Strong team working skills, with the ability to work independently.
• Cash handling experience or willingness to undertake training.
• Genuine interest in heritage, history, and tourism.
• Basic IT skills and confidence using online systems.

Responsibilities

• Welcome visitors and deliver high standards of customer service.
• Assist visitors with information, admissions, and retail transactions.
• Maintain presentation standards across public and staff areas.
• Support guided tours, talks, events, and community engagement.
• Work closely with colleagues to meet visitor experience targets.

Skills

Customer service

Teamwork

Cash handling

Interest in heritage

Basic IT skills

Job description

Historic Environment Scotland is recruiting a part time Steward to work across Elgin Cathedral and Spynie Palace.

This is a seasonal, part year permanent role offering a unique opportunity to work within Scotland’s historic environment, welcoming visitors from around the world and helping bring local history to life.

The role is expected to start on 1 April 2026 and will run until 30 September 2026.

The role

• Working as part of a site team, you will welcome visitors and deliver high standards of customer service across both locations.
• You will assist visitors with information, admissions, and retail transactions, helping ensure they have an engaging and enjoyable experience.
• You will help maintain presentation standards across public and staff areas, following cleaning and safety procedures.
• You will support guided tours, talks, events, and community engagement activity.
• You will work closely with colleagues to meet visitor experience and commercial performance targets.
• You may assist with stock management, site security, and act as a key holder where required.
• Health and safety of visitors, staff, and contractors will always be a priority.

What we are looking for

• Experience delivering high standards of customer service.
• Strong team working skills, with the ability to work independently when required.
• Cash handling experience or willingness to undertake training.
• A genuine interest in heritage, history, and tourism.
• Basic IT skills and confidence using online systems.

Contract and pay

• Part year permanent, seasonal role.
• 35 hours per week, working 5 days out of 7 including weekends.
• Starting salary £25,770 per annum, pro rata.
• Grade 1.
• Location Elgin Cathedral, IV30 1HU and Spynie Palace, IV30 5QG.

Interviews will be held in person at Elgin Cathedral during the week commencing 26 January 2026.

Benefits

• Civil Service pension scheme with 28% employer contribution.
• 25 days annual leave pro rata, rising to 30 days after 3 years, plus public holidays.
• Flexible working where appropriate.
• Free entry to Historic Environment Scotland properties for you and up to three guests.
• Free entry to English Heritage, Manx and Cadw properties.
• Support for learning, development, and professional subscriptions.

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