Standards Enforcement Coordinator

CPA Ontario; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A regulatory body for professional accountants seeks a professional well-versed in complaint management. The role includes monitoring complaint channels, communicating with involved parties, and supporting case management functions. Ideal candidates have a diploma or degree, excellent communication skills, and proficiency in Microsoft Office and data analytics tools. The organization offers a hybrid work environment and values diversity, well-being, and ongoing learning. Join a committed team to innovate and protect the public and advance the CPA profession.

Benefits

Industry-leading benefits

Healthy lifestyle allowance

Mental health resources

Qualifications

• Post-secondary graduate with a diploma or degree.
• Able to communicate effectively with stakeholders.
• Digitally fluent with proficiency in Microsoft Office.

Responsibilities

• Monitor complaint intake channels and act as the primary point of contact.
• Review complaint materials and conduct research.
• Support administrative tasks involving file management.

Skills

Excellent communication (verbal and written)

Experience in a related field (legal, regulatory)

Proficiency in Microsoft Office products

Organizational skills

Conflict resolution skills

Ability to manage multiple tasks

Education

Post-secondary diploma or degree

Tools

Microsoft Word

Microsoft Excel

Salesforce

Power BI

Job description

What You’ll Be Doing:

• Monitoring complaint intake channels and acting as the initial point of contact for complainants and respondents.
• Communicating with the parties involved in the complaints process to gather sufficient and appropriate information and supporting documentation.
• Reviewing complaint materials, conducting research, and working collaboratively with the team to develop risk‑adjusted case plans to assess whether the alleged misconduct may have occurred.
• Managing case management database updates.
• Assisting with drafting, amending, or compiling file and related materials and, where necessary, liaising with Professional Conduct Committee members or other departments within the organization.
• Providing administrative support for activities involving file management and external contractors.
• Analyzing data and preparing reports, statistics and related document briefs that will be relied upon by the Vice President, Complaints & Investigations and/or Professional Conduct Committee.
• Liaising with internal and external parties to support file transfers and the management of requests for information, including requests relating to the independent review of complaints.
• Supporting the Regulatory Specialist, where required, in meeting management activities involving the Professional Conduct Committee, including liaison work with the Investigations and Prosecutions team and acting as the Professional Conduct Committee meeting moderator.
• Supporting the team’s process improvement initiatives and digitization efforts in regard to record management and retention, as well as case management timelines, commitments, outcomes and key performance indicators.
• Participating in special projects and initiatives and liaising with other areas of the organization as requested by the Vice President, Complaints & Investigations in support of the organization’s strategic and regulatory priorities.

Who You Are:

• A post‑secondary graduate with a diploma or degree.
• Experienced in a related field such as legal, regulatory, investigative or professional services combined with strong business acumen (an asset but not required).
• An excellent communicator (verbal and written) with the ability to communicate with internal and external stakeholders and handle difficult conversations with diplomacy.
• Digitally fluent with excellent proficiency in Microsoft Office products including Word, Excel, Outlook, Teams and working knowledge of Adobe Acrobat, and ideally having experience with SharePoint, Salesforce, File Cloud, and case management software, and with Power BI or other data analytics tool.
• A highly organized professional, able to manage multiple tasks, meet competing deadlines and prioritize in a fast‑paced and high‑volume environment.
• Skilled at conflict resolution, along with excellent attention to accuracy and detail.
• A proactive self‑starter with positive energy and drive for continuous improvement.
• Experienced in a collaborative team setting or project‑oriented environment.

What We Offer:

Afast-pacedenvironment. Collaboration, innovation and passionateprofessionalsare at ourcore.Werelentlesslypursuewhat’snextto unlock the full potential of you and ustogether.

Hybrid work environment. As part of our Hybrid work culture, weinclude a portion of remote work within an overall approach that places a high value on in‑office teamwork and collaboration.

Diversity and inclusion. We recognizethe value in our differences and prioritize inclusivity to bringtogether the best talent to protect the public, advance the profession and enable CPAs to lead business and society forward.

Ongoing learning andcareer growth. We want your career to skyrocket. We support careeradvancement and professional developmentopportunitieswith learning investments topromote your future growth. Thrive with us.

Focus on your well‑being. With industry leading benefits and wellness programs, including a healthy‑lifestyle allowance, mental health resources and more, we’re committed to your well‑being.

Who We Are:

We protect the public. We advance the profession. We enable CPAs to lead business and society forward. We ensure that our 103,000 members and 18,000 students meet the highest standards of integrity and expertise. We help them stay ahead of global market trends and abreast of regulatory change. CPAs represent a globally recognized, premium designation. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. We believe that success happens when both business and society benefit. For information on the profession visit: cpaontario.ca.

We Appreciate Your Interest in CPA Ontario and This Position:

At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our recruitment team will contact you. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals.

Accommodation Statement

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability‑related accommodation to participate in the recruitment process, please email [e-mail] with "AccommodationRequired" in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.