Stage - Hiver 2027 - Gestionnaire de la clientèle / Internship - Winter 2027 - Customer Manager

Prattwhitney; Longueuil; On-site; CAD 17,000 - 23,000; Full time

Job summary

Pratt & Whitney Canada in Longueuil, QC, invites you to an on-site Winter 2027 Customer Manager internship. You will support major customers, coordinate with engineering, IT, and operations teams, and assist with technical updates, estimates, and delivery status.

Your role includes preparing for visits and handling complex issues within a team environment. Enroll in a Canadian university and pursue a relevant degree while gaining hands-on experience in customer service, data analysis, and export

Qualifications

• Be eligible to work in Canada.
• Be enrolled in a Canadian university throughout your internship.
• Pursuing a degree inEconomy, General Studies, Management, Marketing, Organizational Development, Purchasing, Supervision, Supply Chain Management, or Business Administration.

Responsibilities

• Provide front-line support for major customers in a repair environment for engine components.
• Interact with multiple teams within the value stream including ITC, IT, Quality, Operations, Engineering, Warranty, Supply Chain, Finance and Sales.
• Interpret customer requirements and ensure they are met while achieving business objectives.
• Assist in increasing repeat business and MFA results.
• Manage customer accounts and collaborate with ACS sales and marketing on key accounts.
• Prepare for and support customer visits including contract reviews and quarterly meetings.
• Work in a team environment and handle moderately sized projects.

Skills

Customer service

Communication skills

Education

Economy

General Studies

Management

Marketing

Organizational Development

Purchasing

Supply Chain Management

Business Administration

Tools

SAP

Job description

Job Title: Internship - Winter 2027 - Customer Manager

Location: The position is based at our St-Hubert location, internship from Monday to Friday, with flexible hours and exclusively on site.

Internship dates: January 5th to April 23rd, 2027.

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&W) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. An Employer of Choice, Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continue to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

You will be working with a diversified team of Overhaul Shop employees, commercial colleagues, and external international customers. You will provide pre-delivery and after-sale support to customers which may include product updates on technical condition, repair cost estimates and delivery status. You will be the customer's go-to person for the duration of the repair in shop.

What will your day-to-day look like?

• Provide front-line support for major customers, fully servicing them and supporting operations in a repair environment for engine components.
• Represent Pratt & Whitney as customer point of contact while interacting directly with numerous teams within the value stream (e.g., ITC, IT, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales).
• Interpret customer requirements and ensure that they are met while meeting business objectives and building strong customer rapport.
• Work towards increasing repeat business in a competitive market and achieving higher MFA results.
• Manage customer accounts and collaborate with ACS (Aerospace Component Services) sales & marketing regarding key accounts.
• Prepare for and support all aspects of customer visits, including, but not limited to contract reviews and DOF quarterly business meetings.
• Will be required to work in a team environment.
• Negotiate autonomously complex issues.
• Expect to manage projects of moderate size and scope.
• Expect fluency in data extraction and analysis.
• Execute transactions involving Transport Canada, commercial, technical, export control, IT and financial knowledge.

What do you need to be successful?

• Be eligible to work in Canada.
• Be enrolled in a Canadian university throughout your internship.
• Be able to work on-site in the province where you are hired if applicable.
• Pursuing a degree in Economy, General Studies, Management, Marketing, Organizational Development, Purchasing, Supervision, Supply Chain Management, and Business Administration.
• Strong customer service and superior communication skills.

Assets

• Self-starter and able to work well within a team.
• Solid organization and computer skills.
• SAP, component repair, and global trade/export control knowledge.
• Leadership skills.

RTX adhère aux principes d’égalité en matière de recrutement et d’embauche. Toutes les candidatures de postulants qualifiés seront examinées avec attention, sans distinction d’origine ethnique, de couleur, de religion, de genre, d’orientation ou d’identité sexuelle, d’origine nationale, d’âge, de handicap, de statut d’ancien combattant protégé ou de toute autre caractéristique protégée par la loi.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Le masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day just look up.

Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.