Stage Experience Manager, Stores

Sephora USA, Inc; Vancouver; On-site; CAD 54,000 - 69,000; Full time

Job summary

A leading beauty retailer in Canada is seeking a Client Experience Manager in Vancouver. In this role, you will oversee the sales floor and lead a team to enhance the client experience. Responsibilities include team training, managing events, and ensuring merchandising standards. Candidates should have 2–4 years of management experience and excellent communication skills. This position offers a salary range of $54,800–$68,500 along with benefits such as health insurance and product discounts.

Benefits

Product discounts

Exclusive brand events

Qualifications

• 2–4 years of management experience in beauty, retail, or customer service.
• Proven track record of motivating and coaching a team.
• Strong verbal and written communication skills.

Responsibilities

• Train all new and existing Beauty Advisors.
• Respond to all client feedback and address issues.
• Manage in-store events with the Beauty Services team.
• Ensure merchandising aligns with company standards.
• Track brand representative training and engagement.

Skills

Team motivation

Client engagement

Training development

Event management

Communication skills

Tools

Windows

Word

Excel

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job Details

Job ID: 278735
Store Name/Number: BC-Oakridge Park (1582)
Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada
Full Time/Part Time: Full Time
Position Type: Regular

As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora’s selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

Responsibilities

• Training & Development: Execute training for all new and existing Beauty Advisors and facilitate orientation and selling model training sessions whenever possible.
• Passionate about Clients: Respond promptly to all client feedback, address issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
• Event Management: Manage all in-store events with the Beauty Services team, ensuring that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Visual Merchandising: Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards, maintain a clean, organized sales floor, manage tester and supply levels, and execute visual merchandising updates.
• Vendor Management: Ensure all beauty advisors properly engage with store brands, track brand representative training, and provide feedback on brand training effectiveness when possible.

Qualifications

• Minimum of 2–4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• Metrics-driven with a proven track record of motivating and coaching a team to achieve company goals.
• Strong composure and managerial courage to conduct difficult conversations when needed.Ability to create high-performing teams and identify in-store talent to develop throughout their career journey.Excellent verbal and written communication skills, ability to influence partners at all levels, and experience with Windows, Word, and Excel.

  You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

  Location, Availability, and Physical Requirements

  • On-site: Work at the location specified in the job posting.
  • Scheduling: Flexibility is key. You must be available during evenings, weekends, and holidays.Physical Requirements: Bend, stretch to stock shelves, lift and carry up to 50 pounds.

  Compensation, Perks, and Benefits

  • Compensation: $54,800–$68,500.
  • Perks: Product discounts, exclusive brand events, and more.
  • Benefits: Extended health and life insurance benefits, customizable coverage options, paid time off.

  Education & Development

  Sephora Canada invests in training and supports internal mobility across Canada, helping you reach your career goals. Employees benefit from LVMH programs and job opportunities.

  Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

  Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

  As part of our commitment to transparency and efficiency, we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.