Stage Experience Manager, Stores

LVMH Group; Oakville; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Product discounts

Gratis brand events

Extended health insurance

Paid time off

Customizable coverage options

Job summary

Sephora Canada is seeking a Stage Experience Manager to lead the sales floor and drive the client experience. You will coach Stage Experience Leads and Beauty Advisors, train staff on Sephora’s selling model, and inspire teams to exceed store goals.

You will manage in-store events, maintain visual merchandising standards, and collaborate with store leadership on performance metrics. Evening, weekend, and holiday availability is required to engage clients when they shop.

Qualifications

• Minimum of 2–4 years of management experience in beauty, retail, or customer service.
• Metrics-driven with a track record of coaching a team to meet company expectations and goals.
• Strong managerial courage to have tough conversations when needed.
• Ability to create high-performing teams and develop in-store talent.

Responsibilities

• Training & development: Execute training for all new and existing Beauty Advisors and facilitate orientation & selling model training sessions.
• Passionate about clients: Respond to client feedback, address issues, and serve as Client Experience Lead in-store.
• Event management: Manage all in-store events with the Beauty Services team and staff accordingly.
• Visual merchandising: Ensure merchandising concepts and visuals align with standards and maintain a clean sales floor.
• Vendor management: Ensure brand representatives train and coach the team on products and provide feedback on training effectiveness.

Skills

Management experience

Training & development

Client experience

Event management

Visual merchandising

Vendor management

Team leadership

Communication

Windows

Microsoft Word

Microsoft Excel

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 292846
Store Name/Number: ON-Oakville Place (0864)
Address: 240 Leighland Avenue, Space #207, Oakville, ON L6H 3H6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the Stage Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora’s selling model and inspiring them to exceed company goals. The Stage Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

What you’ll be doing as a Stage Experience Manager at Sephora –

• Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
• Passionate about Clients.Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
• Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Vendor Management.Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.

We’d love to hear from you if –

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges betweenCAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.