Stage Experience Lead - Full Time

LVMH Group; Toronto; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning and development

Job summary

Sephora Canada is seeking a Stage Experience Lead to oversee all sales floor departments at a Sephora location in Toronto. You will ensure the selling model is followed, manage client experiences, and support events to meet store objectives.

You will mentor team members, coach performance, and drive a customer-centric environment that aligns with Sephora’s standards and growth goals.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store.
• Excellent verbal/written communications skills and ability to influence business partners at all levels.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Client Experience: Ensure on-stage cast properly execute Sephora’s selling model and respond to client feedback across departments.
• Embracing Innovation: Train staff in Client Interactive Technology to enhance customer interactions.
• Event Management: Support in-store events to help achieve store goals and meet client needs.
• Performance Assessment & Development: Coach performance, provide timely feedback, and conduct regular check-ins with direct reports.
• Entrepreneurial Spirit: Demonstrate understanding of store sales performance and business opportunities.

Skills

Communication

Leadership

Sales coaching

Client service

Job description

Job ID: 292652
Store Name/Number: ON-Liberty Village (1632)
Address: 171 E Liberty Street, Toronto, ON M6K 1X9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client‑related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check‑ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.