Stage Experience Lead - Full Time

SEPHORA; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer in Surrey is seeking a Stage Experience Lead. This position involves overseeing sales floor departments, ensuring outstanding client service, and supporting team development. Ideal candidates will have 1-3 years of relevant experience and excellent communication skills. The role offers competitive salary and perks including discounts and career training.

Benefits

Employee discounts

Gratis products

Exclusive brand events

Career training investment

Qualifications

• 1-3 years of experience in a similar role.
• Ability to influence business partners clearly.
• Proven ability in team training and development.

Responsibilities

• Oversee sales floor departments at the Sephora location.
• Ensure client feedback is addressed promptly.
• Support staff training in Client Interactive Technology.
• Assist with in-store events.
• Coach on performance management.

Skills

Verbal communication skills

Written communication skills

Team building

Sales driving

Job description

Job ID: 277174

Store Name/Number: BC-Central City (1646)

Address: 10153 King George Blvd Unit 306, Surrey, BC V3T 2W1, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You’ll love working here…

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience – Ensure all on‑stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client‑related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation – Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management – Support in‑store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development – Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check‑ins with direct reports.
• Entrepreneurial Spirit – Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$22.85 - CAD$28.55. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Job Segment: Performance Management, Human Resources

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. SEPHORA SAS. 41 Rue Ybry 92200Neuilly-sur-Seine FRANCE