Stage Experience Lead - Full Time

Sephora USA, Inc; Niagara-on-the-Lake; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading beauty retailer is seeking a Stage Experience Lead for their store in Niagara-on-the-Lake. The ideal candidate will oversee all sales floor departments, ensuring team members deliver exemplary client service. This full-time position requires 1-3 years of relevant experience and excellent communication skills. Benefits include discounts, brand events, and comprehensive training for career development.

Benefits

Employee discounts

Exclusive brand events

Training and education investment

Qualifications

• 1-3 years of experience in a similar role at a comparable store.
• Proficient in creating and training teams to drive sales.
• Strong understanding of sales performance and business opportunities.

Responsibilities

• Ensure team executes Sephora’s selling model effectively.
• Support in-store events to meet goals and client needs.
• Coach performance management situations within the store.

Skills

Excellent verbal/written communications skills

Ability to influence business partners

Team building and leadership

Job description

Job ID: 276433
Store Name/Number: ON-Collection at Niagara (1672)
Address: 300 Taylor Road, Niagara-on-the-Lake, ON L0S 1J0, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Overview

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Responsibilities

• Client Experience Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Benefits

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.