Stage Experience Lead - Full Time

LVMH Group; Dartmouth; On-site; CAD 28,516 - 35,679; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Stage Experience Lead – Full Time to oversee all sales floor departments at NS-Mic Mac (0844). The role ensures the team delivers Sephora’s selling model and outstanding client service to achieve and exceed store objectives.

You will coach staff, manage events and performance, and drive entrepreneurial spirit by monitoring sales performance and business opportunities across Beauty, Skincare, Fragrance, and Haircare areas.

Qualifications

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal/written communication skills and the ability to influence business partners at all levels.
• Proven ability to build and develop teams to drive sales and deliver outstanding client service.

Responsibilities

• Oversee all sales floor departments within the Sephora location (Beauty, Skincare, Fragrance & Haircare or combinations).
• Ensure team executes Sephora’s selling model and provides outstanding client service to meet store objectives.
• Support World selling cast training in Client Interactive Technology and respond to client feedback.
• Coach and provide timely feedback on performance; participate in regular check-ins with direct reports.
• Identify store sales opportunities and drive the store’s performance.

Skills

Client experience

People leadership

Sales

Communication

Job description

Job ID: 291501

Store Name/Number: NS-Mic Mac (0844)

Address: 21 Micmac Blvd, Dartmouth, NS B3A 4K7, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Responsibilities

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Benefits

The compensation ranges between CAD$20.70 - CAD$25.90/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.