Stage Experience And Services Lead - Full Time

Sephora USA, Inc; Saint John; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading beauty retailer in Saint John is seeking a Stage Experience and Services Lead to oversee services and events in-store. Responsibilities include managing team training and ensuring exemplary client service. The ideal candidate will have 1-3 years of experience and strong client service skills, with flexible availability during peak hours. Join a passionate team and enjoy significant perks, including discounts and comprehensive training.

Benefits

Discounts on products

Exclusive brand events

Training and career development

Qualifications

• 1-3 years of experience in a similar role.
• Strong client service skills required.
• Effective time management and problem-solving abilities noted.
• Ability to manage multiple tasks in a retail environment.
• Flexible availability for peak retail hours essential.

Responsibilities

• Oversee service execution in the store.
• Ensure Services Coordinators are well-trained.
• Conduct custom makeovers as needed.
• Engage actively with clients on-stage.
• Demonstrate Sephora values through employee engagement.

Skills

Client service skills

Time management

Problem-solving

Artistry skills

Flexibility

Job description

Stage Experience and Services Lead - Full Time

Job ID: 276284
Store Name/Number: NB-McAllister Place (1568)
Address: 519 Westmorland Rd B-007B, Saint John, NB E2J 3W9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Job Overview

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Qualifications

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

Benefits

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.