Stage Bar Server

Grey Eagle Resort & Casino; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary invites energetic servers to join our dynamic team. You will take food and beverage orders, upsell menu items, and provide exceptional guest service across multiple dining venues including Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor, and the Hot Dog Cart.

Ideal candidates have 1–2 years in a fast-paced server role, excellent communication skills, ability to work shift work, and a positive attitude.

Qualifications

• Requires a high school diploma and Alberta Pro Serve Certificate.
• 1–2 years experience in a server role.
• Experience with POS systems and fast-paced service.

Responsibilities

• Provide excellent guest service consistent with brand standards.
• Review daily specials and promotions.
• Remember menu items, prices and hours of operation.
• Take food and beverage orders and enter items into POS system.
• Accurately and efficiently serve food and beverages to guests.
• Ensure tables are set, cleared, and ready for the next guest.
• Maintain cleanliness of working area at all times.
• Ensure service stations have items needed before and after shifts.
• Balance sales receipts at shift end.
• Assist FOH Manager and Supervisors with inventory control levels.
• Adhere to AGLC, casino, and provincial/federal policies and procedures.
• Develop and maintain positive relationships with guests and staff.
• Report to work on time in a clean uniform.
• Maintain hygiene and grooming standards.
• Communicate issues to FOH Manager for resolution.
• Attend required meetings and training programs.

Skills

POS system experience

Customer service

Team player

Shift work

Stand long periods

Smoking environment comfort

Education

High School Diploma

Alberta Pro Serve Certificate

Tools

POS systems

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The Server is responsible for adhering to all policies and procedures within the Casino. They are responsible for making each guests dining experience an enjoyable and positive experience. Required to take all necessary precautions to ensure the safety and health of guests and that safe work practices are adhered to at all times. The Server is responsible for presenting menus and up selling food and beverage items to their guests during their shift.

Responsibilities Include

• Provide excellent guest service consistent with Company's core service standards and brand attributes.
• Review all daily specials, promotions.
• Remember menu items, menu prices and hours of operation.
• Take food and beverage orders from guests and accurately enter items into the POS system.
• Accurately and efficiently serve food and beverage items to guests.
• Ensure tables are set, cleared promptly and ready for the next guest.
• Ensure the cleanliness of working area is maintained at all times.
• Ensure all items required at service stations are in place prior to the start of, and end of each shift.
• Balance sales receipts at the end of each shift.
• Assist the Food and Beverage Front of the House Manager and Supervisors with maintaining all front of house inventory control levels to meet business volumes.
• Ensure all AGLC, casino and other provincial or federally mandated laws, policies and procedures are understood and adhered to at all times.
• Develop and maintain positive relationships with all guests, food and beverage staff and other casino departmental staff.
• Must report to work on time and in a clean uniform.
• Must maintain proper hygiene and grooming at all times.
• Communicate to the FOH Manager or Supervisor any issues that may require assistance to remedy.
• Attend meetings and training programs when required.

Education And Experience

• Requires a high school diploma
• A valid Alberta Pro Serve Certificate.

Knowledge, Skills And Abilities

• Experience working with POS systems is required.
• 1 – 2 years experience in a server capacity working in a fast paced environment.
• Excellent interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Possess excellent interpersonal, communication and organizational skills; strong verbal and written communication skills are required as well as attention to detail.
• Ability to work and thrive in a team oriented environment, and be able to function independently also.
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
• Must be available for shift-work.
• Must be able to stand or work on feet for long periods of time.
• Must be aware of and able to work in a smoking environment.
• May require lifting weight of up to approximately 50 lbs.

• Priority will be given to Tsuut'ina Nation members.