Staff Product Manager, LLMX Platform

MaintainX; Toronto; On-site; CAD 170,000 - 210,000; Full time

Benefits offered by this job

Equity

Health coverage

401(k)/RRSP

Paid time off

Merit-based culture

Job summary

MaintainX, a leading AI-powered maintenance platform, is hiring a Staff Product Manager to own LLMX, MaintainX's internal AI platform. This senior role focuses on the runtime, orchestration, evaluation, and observability layer that powers all product AI features.

Based in a hybrid role out of San Francisco or Toronto, you will drive the platform roadmap, define primitives, and align internal teams and enterprise buyers on high-impact AI capabilities.

Qualifications

• 10+ years in product management with AI platform or developer platform experience.
• Shipped production AI services used by other teams.
• Strong opinions on model selection, RAG vs fine-tuning, latency/cost.
• Comfortable serving both internal teams and enterprise buyers.
• Data-driven with metrics and evals.
• Nice to have: experience in industrial operations or asset management.

Responsibilities

• Own the LLMX roadmap end to end, and drive adoption and quality against metrics.
• Define the platform primitives and orchestration features that enable AI capabilities.
• Oversee the platform's evaluation infrastructure and gating to scale quality.
• Collaborate across the product org to anticipate future needs and avoid blockers.
• Shape make-vs-buy decisions for models, providers, and infra, staying ahead of LLM tech.

Skills

Product management

AI platforms

ML infrastructure

Developer platforms

Stakeholder management

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

We're hiring a Staff Product Manager to own LLMX, MaintainX's internal AI Platform: the runtime, orchestration, evaluation, and observability layer that every product team builds their AI features on. This is one of the highest-leverage seats in the company. Every agent, every AI-powered workflow, and every intelligent capability we ship depends on decisions you make. We're looking for a rare combination of genuine technical depth in AI systems mixed with a commercial instinct anchored in curiosity.

This is a hybrid role based out of either our San Francisco or Toronto office.

What you'll do

• Own the LLMX roadmap end to end, and drive adoption and quality against metrics like time-to-first-integration, eval coverage, latency, and cost.
• Define the platform primitives, including routing agents, skill orchestration, human-in-the-loop workflows, agent memory, conversation compaction, and the app-wide conversational interface, that make MaintainX's next generation of agentic features possible.
• Own the platform's evaluation infrastructure, including online eval monitoring, dataset promotion, and agent gating, so quality scales as the number of production agents grows.
• Work proactively across MaintainX's entire product organization to identify what upcoming agentic features will need, before those needs become blockers, including demand that's still nascent.
• Shape build vs. buy vs. integrate decisions for models, providers, and infrastructure, staying ahead of the state of the art in LLMs and agentic AI.

About you

• 10+ years in product management, with meaningful experience in AI platform, ML infrastructure, or developer platform roles.
• You've shipped production AI services that other teams built on, and you know what it takes to earn and keep their trust.
• Real, informed opinions on model selection, RAG vs. fine-tuning trade-offs, agentic architectures, evaluation frameworks, and latency/cost optimization.
• Comfortable serving two customers at once: the internal teams building on your platform, and the enterprise buyers whose outcomes depend on it.
• Strong commercial instinct, connecting platform investment to enterprise differentiation, competitive positioning, and deal cycles.
• A real system for staying current in LLMs and agentic AI, and the discipline to apply it without chasing every new release.
• Data-driven by default: you define success in metrics, instrument your platform, and use evals to make quality visible at scale.
• Nice to have: experience in industrial operations or asset management.

What's in it for you

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A team that reflects our values: Smart, Humble, Optimist, and believes in meritocracy. Ideas and effort get recognized regardless of title.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.