Staff Engineer, Technical Account Manager

Qualcomm; Markham; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading technology company in York Region, Canada is seeking a Software Applications Engineer to manage customer projects from conceptualization to mass production. Candidates should possess strong programming skills, excellent communication abilities, and experience in customer relationship management. This role requires a bachelor's degree in a related field and offers a dynamic environment focusing on digital transformation in the automotive industry.

Qualifications

• 4+ years of Software Applications Engineering or Software Development experience.
• 8+ years wireless industry experience preferred.
• Experience with large scale customer projects.

Responsibilities

• Manage overall project from conceptualization to mass production.
• Drive customer issues to resolution and mitigate escalations.
• Engage with customers to review design concept and project requirements.

Skills

Programming Language such as C, C++, Java, Python

Debugging techniques

Communication skills

Project management

Education

Bachelor's degree in Engineering, Information Systems, Computer Science or related field

Master's degree in Engineering, Information Systems, Computer Science or related field

PhD in Engineering, Information Systems, Computer Science or related field

Job description

Company

Qualcomm Canada ULC

Job Area

Engineering Group, Engineering Group > Software Applications Engineering

General Summary

Qualcomm with its strong Auto Roadmap of SoCs and Software for an immersive and intelligent digital experience is redefining vehicles for the 21st Century. This is an exciting time to be a part of Qualcomm's Auto team as we engage with the auto ecosystem for a major digital transformation across connectivity, infotainment, and autonomous driving.

Minimum Qualifications

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
• Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
• PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of experience with debugging techniques.

Preferred Qualifications

• 8+ years wireless industry experience.
• 4+ years of managing mobile technology related large scale customer projects and relationships.
• Ability to proactively manage customer expectations to influence customer relations and design decisions.
• Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences.
• Program Manager, managing complex technical projects in a SW environment.
• Experience leading and directing engineers that are in independent functional organizations.

Responsibilities

• As primary owner of customer projects, manage overall project from conceptualization to mass production as part of program manager role.
• For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with QCOM internal teams and customer teams on a daily basis.
• For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in product commercialization.
• Align customer milestones with hardware and software deliverables timeline by collaborating with Engineering, product and program management team.
• Review the customer portfolio on a regular basis, prioritize customer projects and ensure attention for successful execution of customer projects.
• Have strong communication skills, ability to interact with a wide cross section of the organization across Product Marketing, Sales, Finance, Hardware & Software engineering teams.
• Customer relationship development and managing.

Applicants

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

If you would like more information about this role, please contact Qualcomm Careers.