Sr. Underwriting Services & Operations Manager - Energy, Marine & Construction

Zurich; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading insurance provider in Toronto is seeking a Sr. Underwriting Services & Operations Manager to develop their team and deliver exceptional service to clients. This hybrid role involves motivating the team, driving operational performance, and ensuring a positive experience for brokers and customers. Ideal candidates have at least 6 years in the insurance field and strong management skills, along with a collaborative spirit. Competitive compensation and benefits are offered.

Benefits

Comprehensive health/benefits plan

Four weeks of vacation per year

Continuous training and development opportunities

Qualifications

• 6+ years in Insurance, Underwriting, or Market Facing area.
• Researching, compiling, analyzing, and synthesizing data.
• Experience in production and metrics-driven performance.

Responsibilities

• Lead and develop the Underwriting Account Servicing team.
• Ensure performance metrics are met for optimal experience.
• Conduct performance and career development conversations.

Skills

People management

Data analysis

Operational budgeting

Microsoft Office proficiency

Education

Bachelor’s degree

High School Diploma

Job description

Overview

The Opportunity

Zurich Canada is currently looking for a Sr. Underwriting Services & Operations Manager – Energy, Marine & Construction to lead and develop our Underwriting Account Servicing team, delivering customer-specific, value-added services for large and mid-size accounts. This hybrid role reports to the VP, Head of Multinational & National Account Underwriting Operations and focuses on motivating your team to achieve operational excellence, ensuring outstanding client service, and driving continuous improvement across the Strategic Business Unit. Your leadership will influence our customer, broker, and distributor experience and help shape the business for future growth.

This is a unique opportunity to build knowledge and experience in a supportive environment where your voice matters.

This is a hybrid work opportunity.

Responsibilities

• Lead, motivate, and develop the Underwriting Account Servicing team to deliver customer-focused, value-added service for existing and new large to mid-size accounts.
• Ensure the team meets key operational performance metrics and delivers an optimal broker, agent, distributor, and customer experience.
• Ensure the team supports underwriters throughout the account life cycle to meet deliverables and deadlines.
• Prepare and manage staffing budgets and propose/implement cost-effective operational solutions.
• Make staffing decisions related to hiring, training, development, and performance management, aligned with business goals.
• Conduct regular performance and career development conversations, creating robust development plans for direct reports.
• Guide staff development by identifying skills and needs, delegating tasks, and motivating the team to provide outstanding client service.
• Foster a positive, inclusive work environment that values accountability, diversity, flexibility, continuous improvement, and collaboration.
• Lead initiatives aimed at continuous improvement and operational performance.
• Deliver change management planning and execution (including training and communications) to support implementation of solutions and initiatives.
• Develop business requirements and participate in user acceptance testing for technology solutions.
• Build strong relationships across the business and lead team meetings and huddles.

Qualifications

• Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting, or Market Facing area
• OR Zurich Certified Insurance Apprentice, including Associate Degree, and 6 or more years of experience in the Insurance, Underwriting, or Market Facing area
• OR High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting, or Market Facing area
• AND Knowledge of the insurance industry and the legal and regulatory environment
• Experience researching, compiling, analyzing, and synthesizing data and metrics
• Experience working in a production and metrics-driven performance environment
• Experience preparing and managing operational budgets
• Proficiency with Microsoft Office
• People management experience
• Preferred: Insurance certifications
• Knowledge of international insurance programs

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your needs and a competitive total compensation package.
• We understand the importance of rest, recharge and personal interests. Zurich provides four weeks of vacation per year and four personal days per year.
• We are committed to continuous training and development opportunities.
• We support communities through our talent, time and resources and are proud of our workplace awards.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

Zurich does not accept unsolicited resumes from search firms or employment agencies. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

This description is intended for Canada applicants and may include information about accommodations for applicants with disabilities. If you require an accommodation, please contact us to discuss options.