Sr. Technical Account Manager (Remote, CAN)

CrowdStrike; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company in Canada is seeking a dedicated Customer Success Manager to enhance customer support and ensure success for clients. You will onboard new customers and serve as the primary technical contact. Ideal candidates will have a Bachelor's Degree and proven customer service skills. The role requires a proactive attitude towards resolving technical issues and the ability to travel occasionally. This position offers a remote-friendly and flexible work culture with comprehensive wellness benefits.

Benefits

Remote-friendly work culture

Market leader in compensation

Comprehensive wellness programs

Competitive vacation and holidays

Professional development opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with Windows Server Operating Systems.
• Ability to travel up to 25%.

Responsibilities

• Serve as primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve customers’ technical issues in a timely manner.

Skills

Excellent customer service skills

Proven problem-solving skills

Collaboration

Education

Bachelor’s Degree or equivalent experience

Tools

Python

REST API

Job description

Employer Industry: Cybersecurity

Why consider this job opportunity:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Professional development opportunities for all employees regardless of level or role
• Great Place to Work Certified™ across the globe

What to Expect (Job Responsibilities):

• Serve as primary technical contact and augment customer support teams
• Onboard new customers to the employer's platforms
• Ensure customer success through proactive health checks, product training, and best practices
• Engage with customers at all organizational levels, from SOC to C-suite
• Research and resolve customers’ technical issues in a timely manner

What is Required (Qualifications):

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Excellent customer service skills and ability to establish technical credibility with customers
• Proven problem-solving skills and collaborative attitude
• Ability to travel up to 25%

How to Stand Out (Preferred Qualifications):

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization
• Deep expertise in Linux and Mac platforms
• Python scripting and REST API experience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.