Senior Software Engineer Fullstack (Contact Center Analytics)

Dialpad; Vancouver; On-site; CAD 162,000 - 186,000; Full time

Job summary

A leading AI-powered communications platform is seeking a Sr. Full Stack Software Engineer in Vancouver, Canada. This role involves designing and deploying high-quality web and desktop-native applications while mentoring junior engineers. With 8+ years in Software Engineering, including strong skills in Python, JavaScript, and APIs, the candidate will take ownership of features and collaborate across teams. A competitive salary range of CAD 162,950 — CAD 185,683 is offered, along with robust benefits and a great workplace culture.

Benefits

Competitive benefits

Robust training program

Vibrant office environment

Qualifications

• 8+ years of professional experience in Full-Stack Software Engineering.
• 2+ years in a Senior or Lead capacity.
• Strong experience with modern frontend and backend technologies.

Responsibilities

• Design, develop, and deploy high-quality features across applications.
• Write clean, modular, and maintainable code.
• Participate in code reviews to ensure code quality.

Skills

Full-Stack Software Engineering

Python

APIs

Vue/React

HTML

CSS

JavaScript

TypeScript

GraphQL

GCP

Agile methodologies

Debugging and troubleshooting

Job description

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Dialpad.com

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we\'re elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
We are seeking an experienced and ambitious Sr. Full Stack Software Engineer who is passionate about building high-quality, high-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, driving architectural decisions, tackling complex technical hurdles, and ensuring high code quality. Your expertise will enrich the team, including through the active mentorship of junior engineers. You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability.

This position reports to our Engineering Manager, who is based in North America, and is looking for someone to join the team in our Vancouver, Canada Office.

What you’ll do

• Design, develop, and deploy high-quality features across Dialpad\'s web and desktop-native applications.
• Write clean, modular, and maintainable code using best practices along with unit & integration tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on production on-call activities to support and resolve issues arising from QA and customers.
• Participate in a rotating production on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience.
• Participate in deploying new Dialpad releases.
• Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring

• 8+ years of professional experience in Full-Stack Software Engineering, including 2+ years in a Senior or Lead capacity.
• Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures.
• Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures. Proficiency with both SQL and NoSQL databases.
• Experience building reusable and modular components for both frontend and backend.
• Experience mentoring junior engineers and helping them grow their skills.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range $162,950 — $185,683 CAD

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.