Sr. Program Manager

Moody's Investors Service; Toronto; On-site; CAD 118,000 - 172,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Retirement savings plan with employer\

Employee stock purchase plan

Job summary

Moody's Investors Service in Canada is seeking a Senior Program Manager to lead the Customer Engagement PMO, driving AI-enabled transformation and aligning global teams with strategic goals. You will own change strategies, stakeholder engagement, and standardized frameworks for campaigns, reporting, and playbooks across regions to deliver measurable value for Moody's Banking line.

This role offers a competitive compensation package and benefits, with opportunities to influence AI adoption in

Qualifications

• Bachelor's degree or equivalent practical experience; advanced degree a plus.
• Strong stakeholder management and client engagement capabilities.
• Experience leading global programs and cross-functional teams.

Responsibilities

• Lead global programs and go-to-market initiatives within the Customer Engagement PMO.
• Define change strategies, stakeholder engagement plans, communication cadences, and success metrics.
• Own standardized frameworks for campaign planning, execution, tracking, reporting, and playbook and tool usage.
• Coordinate execution across programs, regions, and cross-functional teams.
• Provide governance and oversight for partner-led and subcontractor-supported delivery models.
• Promote and leverage AI-enabled tools to enhance PMO workflows and insights.
• Administer and optimize PMO tools for staffing governance and go-to-market execution.
• Define, track, and report on departmental effectiveness, performance metrics, and operational health.

Skills

Stakeholder management

Cross-functional leadership

Client engagement

Decision making

AI in PMO

Change management

AI governance

Process improvement

PMO tools

AI-enabled transformation

Education

Bachelor's degree

Tools

PMO tools

AI tools

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• 5+ years of experience in program or project management, PMO operations, or business operations within a technology, data, or services-driven organization
• Strong stakeholder management skills with demonstrated ability to influence and align cross-functional teams, senior leaders, and external partners toward shared program objectives
• Exceptional client engagement skills with the ability to navigate complex relationships, manage expectations, and deliver confident client-facing communications
• Sound decision-making ability with the capacity to operate independently, drive outcomes, and exercise sound judgment in fast-moving or ambiguous environments
• Working knowledge of enterprise software platforms and digital tools, with the ability to evaluate, adopt, and optimize technology to support program delivery
• Proven change management experience, including designing change strategies, stakeholder engagement plans, communication cadences, and adoption tracking
• Strong understanding of how AI and automation can be applied to business and program management workflows, with experience identifying and implementing practical solutions that improve productivity, collaboration, reporting, and process efficiency
• Proven ability to lead process improvement and change initiatives, promote adoption of AI-enabled ways of working, and ensure the responsible use of AI technologies in alignment with organizational policies and governance standards

Education

• Bachelor's degree or equivalent practical experience; advanced degree a plus

Responsibilities

This role leads global programs, change initiatives, and partner delivery models across the Customer Engagement PMO, driving operational excellence, AI enablement, and strategic execution across the Banking line of business.

• Lead global programs and go-to-market initiatives, including client migrations from legacy to strategic platforms, ensuring consistent execution, adoption, and alignment with strategic objectives
• Act as change leader for Customer Engagement and PMO initiatives by defining clear change strategies, stakeholder engagement plans, communication cadences, and success metrics
• Own and continuously improve standardized frameworks for campaign planning, execution, tracking, reporting, and playbook and tool usage
• Coordinate execution across programs, regions, and cross-functional teams to ensure strategic alignment, transparency, and timely delivery
• Provide governance and oversight for partner-led and subcontractor-supported delivery models, ensuring clarity of roles, accountability, and quality standards
• Promote and leverage AI-enabled tools and emerging technologies to enhance PMO workflows, reporting, analysis, and knowledge management, identifying opportunities to improve efficiency, reduce manual effort, and increase the value of program insights
• Administer and optimize PMO tools and platforms to support project delivery, staffing governance, and go-to-market execution
• Define, track, and report on departmental effectiveness, performance metrics, and operational health for Customer Engagement leadership

About the Team

Our Customer Engagement PMO, Banking team is responsible for leading global program delivery, change management, and partner governance across Moody's Banking line of business. We drive operational consistency, strategic go-to-market execution, and continuous improvement, ensuring that Moody's banking solutions reach clients effectively and with measurable impact. By joining our team, you will be part of exciting and forward-thinking work at the intersection of program management, client engagement, and AI-enabled transformation. We are actively building the future of how Moody's delivers programs at scale, leveraging AI tools, automation, and innovative ways of working to move faster, work smarter, and create greater value for our clients and partners around the world.

For Canada-based roles only: The anticipated hiring base salary range for this position is $118,000 to $172,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, vacation, a retirement savings plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women. Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to [e-mail]. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. For more information on the Securities Trading Program, please refer to the Securities Trading Policy on Moody’s Compliance Expo page. Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

Moody’s uses artificial intelligence and advanced algorithms that compare candidate resumes to the requirements in job postings to match potential candidates to requisitions in the recruitment process. Moody’s does this to ease the burden on recruiters and hiring managers by highlighting candidates for consideration.